Skip to content
Disability, Union

Wage theft becoming widespread in the NDIS, union says

ASU NSW & ACT 2 mins read

Wage theft has become so common within the NDIS it could be described as a standard business model for many providers, according to the Australian Services Union NSW & ACT.


The union is calling on the Federal Government to urgently stamp out rampant wage theft of disability support workers as it actively investigates more than 30 providers over alleged wage theft and fraud in NSW alone. 

 

This month, the union has referred two providers to the NDIS Commission, the NDIA, and the Fair Work Ombudsman, for further probing as part of its investigations.

 

The NDIA’s own wage benchmarking report shows 10 percent of providers are even self-reporting that they are paying disability support workers below the minimum hourly rate required by the relevant Award.

 

“Wage theft in the disability support sector is rampant. It’s bad for workers and is ripping off people with disability at the same time,” ASU NSW & ACT Secretary Angus McFarland said.

 

“Wage theft undermines efforts to attract and retain workers in an industry plagued by high staff turnover. Without a robust workforce, NDIS participants are left without the vital support they need. 

 

“It’s criminal to underpay staff - it’s even worse during a cost of living crisis. Next month, disability support workers on minimum award wages will be entitled to a 5.75 per cent pay rise thanks to the Fair Work Commission. I question whether the full benefit will be passed on to all workers if greedy providers continue underpaying our essential workers. 

 

“There’s only so much we can do as a union to hold dodgy providers to account. Seeking justice through the courts is lengthy and workers are often reluctant, fearing they will lose their jobs in such a highly casualised sector.

 

“It’s encouraging to see the Federal Government is committed to cracking down on fraud in the NDIS. Wage suppression must be prioritised as part of this process. We need to prevent and catch cases of underpayment as soon as possible before providers flee the country, fold or embed this practice in their business models. 

 

“Equal pay rates have been properly funded in the NDIS, so wage theft should be treated as a compliance issue. We are calling for a reformed system that enforces upfront requirements for providers to pass on the correct wages to workers.”

 

This week, NDIS workers will rally across parts of NSW calling for solutions to improve conditions and address workforce shortages, including by stamping out underpayments and adopting portable leave and training schemes.

 

Media contact: Sofie Wainwright 0403 920 301 

More from this category

  • Union
  • 04/12/2025
  • 06:00
Australian Services Union

***MEDIA ALERT*** Christmas wish of frontline community workers: protect equal pay

Community and disability support workers and union representatives will sing carols in Santa hats outside the Fair Work Commission (FWC) today, urging the tribunal to protect their gender pay gains ahead of a potential pay-cut ruling before Christmas. The FWC is currently reviewing the Award for community and disability support workers, and has received submissions from big-business groups supporting the removal of Equal Pay rates won by the ASU in a landmark decision of FWC in 2012. The submissions from some business groups would see wages slashed for the majority of workers in the sector. Many workers stand to lose…

  • Art, Union
  • 03/12/2025
  • 11:01
Australian National Maritime Museum

Art and Activism -View from the Docks The work of Sam Wallman

Melbourne-based Sam Wallman is both a wharf worker at a container terminal in Melbourne and award-winning writer, cartoonist and illustrator. View from the Docks showcases his latest work in an exhibition at the Australian National Maritime Museum opening on December 4. It depicts how life on the docks has changed – and stayed the same – over the past decades. His two careers developed in symbiosis. He had compulsively drawn since he was a child, but his first union-related drawings were created in his late teens, when he worked at a call centre. His drawings resonated. People connected with them.…

  • Contains:
  • Disability, General News
  • 03/12/2025
  • 10:08
UNSW Sydney

UNSW expert available to comment on NDIS plans being computer-generated.

Today's story in the Guardian "NDIS plans will be computer-generated, with human involvement dramatically cut under sweeping overhaul" outlines radical changes to the scheme. These changes will lead to the next Robo-debt, according to Dr Georgia van Toorn from UNSW Sydney's School of Social Sciences. Dr van Toorn is a political sociologist with particular expertise in welfare governance, with a particular focus on processes of marketisation, the commodification of social care, and the growing impact of data analytics and algorithmic decision-making in the public sector. "This is absolutely terrifying and even worse than I anticipated. The NDIA has always insisted…

Media Outreach made fast, easy, simple.

Feature your press release on Medianet's News Hub every time you distribute with Medianet. Pay per release or save with a subscription.