Thursday, 6 July 2023
Ten years ago, Service NSW opened its doors to proudly serve the people of New South Wales and in that time more than half a billion transactions have been completed in person, on the phone or online.
The first Service Centre to open was on the south coast in Kiama on 5 July 2013 and has now expanded to more than 114 Service Centres across the State.
Service NSW has evolved its service delivery to become a one-stop shop for 1300 government transactions and services and has delivered the Service NSW app to make more services available on the go.
- There have been more than 855 million customer interactions since 2013 with more than 57 million calls answered by the Contact Centre, 56 million visits to Service Centres and 742 million website visits.
- For more than 80 per cent of NSW residents, the Service NSW app has become a part of daily life, making it easier to access licences, vouchers and credentials without needing to carry a wallet or paper form.
- There have been more than 4.4 million downloads of the Digital Driver Licence, accounting for approximately 75 per cent of all motorists in NSW.
Service NSW welcomes everybody and has become the nation’s gold standard when it comes to customer service, with a 96 per cent satisfaction rating.
Whether it’s a family, retiree, refugee, student or small business, anyone can receive personalised support, care and assistance at Service NSW.
For more information about Service NSW, visit service.nsw.gov.au.
Quotes to be attributed to Service NSW Acting CEO, Dawn Routledge:
“We’ve changed the way people interact with government, bringing together 1300 NSW Government transactions and solutions including cost of living programs and disaster relief grants in the one place.”
“We are so proud of where we have come from, how we evolved during the pandemic and natural disasters, while continuously working on innovation and doing better for our customers in the future.”
“Every day we work to make life easier for individuals and businesses in NSW with an inclusive and safe environment for all.”
“The old days of waiting in long lines at different agencies and having to travel to multiple locations to complete connected transactions like changing your name and updating your licence are gone.”
Contact details:
MEDIA: [email protected] | 0438 108 797