HP Research Finds Expectations of Work Have Changed Drastically in the
Last 2-3 Years
First HP Work Relationship Index Shows Majority of People in Australia Have an Unhealthy Relationship with Work
News Highlights
• Only 22% of knowledge workers in Australia say they have a healthy relationship with work; Across
the surveyed countries, India is most healthy while Japan is the least healthy
• 81% of knowledge workers today are willing to earn less to be happier at work
• Leaders acknowledge emotional intelligence is key, while employees say they don’t see it enough
• HP’s global research identified six primary drivers of a healthy relationship with work – with
recommendations for business leaders and employees to consider
SYDNEY, Australia, November 8, 2023 – HP Australia today unveiled groundbreaking findings from its first
HP Work Relationship Index, a comprehensive study that explores employees’ relationships with work
around the world.* The study, which surveyed more than 15,600 respondents across various industries in
12 countries, reveals the world’s relationship with work is at a breaking point – and its effects are pervasive.
“There is a huge opportunity to strengthen the world’s relationship with work in ways that are both good
for people and good for business,” said Bradley Pulford, Managing Director of HP Australia. “As leaders, we
must always reject the false choice between productivity and happiness. The most successful companies are
built on cultures that enable employees to excel in their careers while thriving outside of work.”
The study analysed 50+ aspects of people’s relationships with work, including the role of work in their lives,
their skills, abilities, tools and workspaces, and their expectations of leadership. The study also examined
the impact work has on employee well-being, productivity, engagement and culture. Through this, HP
developed its Work Relationship Index, which is a measure of the world’s relationship with work to be
tracked over time. It found that just 22% of knowledge workers in Australia currently have a healthy
relationship with work; more details on the Index can be found here.
Unhealthy Relationships with Work are Impacting Employees’ Mental, Emotional, and
Physical Well-being
In this first-of-its-kind study, HP engaged with business leaders, IT decision makers, and knowledge workers
to gain insights into the factors that drive meaningful, productive, and purposeful work experiences. The
findings spotlight the negative impacts an unhealthy relationship with work has on an employee’s life and
an employer’s business.
When employees are not happy with their relationship with work, it takes a toll on business:
• Morale and Engagement: Knowledge workers report less productivity (42%) and more
disengagement at work (46%).
• Retention: When employees feel negative about their relationship with work, 80% will consider
leaving the company.
Unhealthy relationships with work can impact employees’ well-being:
• Mental: Majority (65%) of these employees struggle with their self-worth and mental health,
reporting low self-esteem and feeling like they are a failure.
• Emotional: These issues naturally affect other aspects of their lives, with 54% noting that their
personal relationships with friends and family suffer, and 69% are too drained to pursue their
personal passions.
• Physical: Mental and emotional health can make it harder to maintain physical well-being. 69% of
employees report trouble with maintaining healthy eating, working out and getting sufficient sleep.
Identifying the Drivers Behind a Healthy Relationship with Work
Employees’ expectations of work have changed significantly, particularly over the past two-to-three years,
according to 55% of respondents. Fifty-eight percent surveyed noted their expectations of how they are
treated at work and in the workplace also have increased.
The research examined more than 50 factors contributing to a healthy relationship with work, identifying
six core drivers that represent critical focus areas – and key imperatives – for business leaders, and
comprise the Index that will be tracked over time.
1. Fulfillment: Employees yearn for purpose, empowerment, and genuine connection to their work, but just
23% of knowledge workers currently experience these aspects consistently. To adapt to evolving workforce
expectations, businesses must prioritize employee fulfillment through increased voice and agency.
2. Leadership: New ways of working demand new leadership styles, according to 68% of global business
leaders; yet only 17% of Australian workers feel leaders have evolved their leadership styles accordingly.
Cultivating emotional intelligence and transparent, empathetic leadership is crucial for today’s workplace.
3. People-centricity: Only 23% of knowledge workers in Australia consistently receive the respect and
value they feel they deserve, and even fewer are experiencing the flexibility, autonomy, and work-life
balance they seek. To address this, leaders must put visible emphasis on putting people first and placing
their teams at the center of decision-making.
4. Skills: While 70% of knowledge workers globally value strong power and technical skills, only 26% feel
consistently confident in their proficiency in either. ‘Best-practice’ businesses have an opportunity to gain a
vital skills-development and employee engagement edge by investing in holistic training and support.
5. Tools: Today’s workers want a say in the technology and tools their employer provides – and want that
technology to be inclusive. However, confidence that companies will implement the right tools to support
hybrid work is low, at just 22%. No longer just a utility, the technology portfolio is emerging as an important
driver of employee engagement, as well as connection and enablement.
6. Workspace: Knowledge workers want a seamless experience as they move between work locations – and
a choice in where they work each day. Effective hybrid workspaces, easy transitions, flexibility and
autonomy will be pivotal in demonstrating trust in employees and fostering a positive work experience.
Trust and Emotional Connection are Now Key in Attracting and Retaining Workers
The Work Relationship Index shows that this is a pivotal time to redefine the world’s relationships with
work. Greater trust and emotional connection in the workplace were strong and recurring themes across the
six core drivers.
Almost three in four business leaders acknowledge that emotionally intelligent leadership is the only way a
leader can be successful going forward. Significantly, the study found that emotional intelligence – and
increased trust and agency – hold considerable weight with employees: 81% say they’re willing to earn less
money to find an employer that values these factors. Knowledge workers would take a 7% pay cut to work
somewhere with empathetic, emotionally intelligent leadership, and above-average employee engagement
and fulfillment.
For more information on the Work Relationship Index, please visit the WRI Web site and to access the full
report, please visit the HP Newsroom.
*Methodology
HP commissioned an online survey managed by Edelman Data & Intelligence (DxI) that fielded between June
9 – July 10, 2023, in 12 countries: the U.S., France, India, U.K., Germany, Spain, Australia, Japan, Mexico,
Brazil, Canada, and Indonesia. HP surveyed 15,624 respondents in total – 12,012 knowledge workers
(~1,000 in each country); 2,408 IT decision makers (~200 in each country); and 1,204 business leaders
(~100 in each country).
About HP
HP Inc. (NYSE: HPQ) is a global technology leader and creator of solutions that enable people to bring their
ideas to life and connect to the things that matter most. Operating in more than 170 countries, HP delivers a
wide range of innovative and sustainable devices, services and subscriptions for personal computing,
printing, 3D printing, hybrid work, gaming, and more. For more information, please visit:
http://www.hp.com.
Key Facts:
Only 22% of knowledge workers in Australia say they have a healthy relationship with work; Across
the surveyed countries, India is most healthy while Japan is the least healthy
• 81% of knowledge workers today are willing to earn less to be happier at work
• Leaders acknowledge emotional intelligence is key, while employees say they don’t see it enough
• HP’s global research identified six primary drivers of a healthy relationship with work – with
recommendations for business leaders and employees to consider
About us:
About HP
HP Inc. (NYSE: HPQ) is a global technology leader and creator of solutions that enable people to bring their
ideas to life and connect to the things that matter most. Operating in more than 170 countries, HP delivers a
wide range of innovative and sustainable devices, services and subscriptions for personal computing,
printing, 3D printing, hybrid work, gaming, and more. For more information, please visit:
http://www.hp.com.
Contact details:
HP Inc. Media Relations
Madeline Garisto
Edelman for HP Australia
Madeline.Garisto@edelman.com
0403 414 248
hp.com/go/newsroom
