Shaneika Sutherland, Broker Operations and Distribution Manager at BizCover for Brokers (B4B), a leading insurtech platform, has been named a winner of the 2023 Insurance Business Rising Star Award.
Sutherland was selected by a panel of esteemed judges to make the prestigious list, which celebrates exceptional young talent who are positively impacting the insurance industry.
“It’s an honour to be among the many talented people who are driving change in the insurance industry,” says Sutherland. “I hope my passion for insurance inspires more young people to join the industry and help create a diverse and innovative future.”
Sutherland joined BizCover for Brokers in 2016, quickly becoming the face of brand. This was a natural fit, combining her bright personality with a drive to spark curiosity about how technology can shape the SME insurance broker industry. Her enthusiasm shines through each time she hosts a webinar or stars in social media campaigns for the brand.
Under her leadership, BizCover for Brokers’ portfolio, together with an exclusive business unit served to a private brokerage network, has grown significantly. With focused efforts and the systematic implementation of long-term strategies, Shaneika has contributed to 147% growth across the wholesale channels so far for FY24 compared to the same period last year.
Platform growth aside, the success of BizCover for Brokers’ support team may be Sutherland’s proudest accomplishment. She currently manages a 10-person team providing dedicated support to brokers across Australia.
“We have a diverse and results-driven support team, and it’s a delight to work with each and every one of them. Their hard work and dedication to providing exceptional customer service to our brokers is evident in our most recent NPS score of 72.”
Sutherland’s knowledge and leadership are appreciated by her team, particularly the account executives she mentors and manages:
“Shaneika, in short, is amazing. She holds so many roles within her job title—team leader, knowledge provider, problem solver, trainer, support worker, broker liaison, lady in the know—and she excels at them all. She is also an amazing mentor and someone that I can call a friend, someone that you can always call on and she’ll be there,” says account executive Cathy Thompson.
So, what does the future hold for Sutherland and BizCover for Brokers?
“We’re always brainstorming ways to enhance broker engagement. Resting on our laurels is not an option—there’s always room for improvement,” says Sutherland. “I’m thrilled to keep providing innovative solutions to our brokers and to continue growing our team.”
“There are some exciting things coming to the B4B platform. We cannot wait to share them with our broker network!”
To find out more about Insurance Business’ Rising Star 2023 Award, click here.
To find out more about Shaneika's profile for Insurance Business’ Rising Star 2023 Award, click here.
© Copyright 2023 BizCover Pty Limited. BizCover for Brokers is a business name of BizCover Pty Ltd (ABN 68 127 707 975; AFSL 501769).
Key Facts:
Shaneika Sutherland leads and manages the BizCover for Brokers (B4B) sales channel, a full-lifecycle platform that services SME insurance brokers. What started with just Sutherland quickly grew to the current 10-person team that supports over 3,000 brokers across Australia who are subscribed to the B4B platform. Under Sutherland’s leadership and the systematic implementation of long-term strategies, B4B’s portfolio and newest platform, ExpressCover, grew significantly. Shaneika has contributed to 147% growth across the wholesale channels so far for FY24 compared to the same period last year.
About us:
BizCover for Brokers is a full lifecycle platform for business insurance that streamlines the end-to-end process when servicing their SME clients. Created by brokers for brokers, the platform empowers brokers by increasing efficiency.
The B4B platform boasts a broad appetite across eight products covering over 6,000 occupations. With a single data entry, brokers can compare multiple quotes for multiple products from multiple insurers and bind in minutes. Every broker on the B4B platform also has access to our dedicated Customer Support team for additional assistance when they need it most.
Contact details:
Adriana Rey
adrianar@bizcover.com.au
0431 537 874