MetLife Insurance is the winner of the Overall Health & Wellness Excellence Award for 2023, announced by Plan For Life.
The 6th Annual Health & Wellness Life Insurance Awards recognise Life Insurance company programs designed to impact beneficially on the health and wellness of customers. The Overall Health & Wellness Life Insurance Award is based on a holistic review covering 44 underlying factors of Health & Wellness programs offered by Life Insurance companies.
The Devices & Health Tracking Award, which went to MetLife, is based on how Life companies measure and monitor Health & Wellness activities undertaken by customers, including 10 factors covering physical activities and health tracking.
The Discounts & Healthy Living Rewards Award which went to TAL, is based on how Life companies reward customers that meet healthy living conditions, including nine factors covering premium discounts and other discounts for entertainment, leisure and shopping.
The Physical & Mental Health Support Award which went to MLC Life Insurance, is based on how Life companies support customer’s physical and mental health needs, including five factors covering early prevention support and access to ongoing professional help and information.
The Ongoing Medically-Tested Health Discounts Award, which went to TAL, is based on the extent Life companies use actual medical tests to determine if premium discounts are appropriate, including two factors covering the extent of health/medical questions and ongoing health/medical checks for additional discounts.
The Rehabilitation & Claims Support Award, which went to TAL, is based on how Life companies support customer’s healthy return to work, including six factors covering rehabilitation, counselling and recovery support.
The Outcomes Experience Award went to TAL. This award is based on the positive outcomes achieved by the Health & Wellness program, demonstrated by better policy retention and improvements in health experience.
The Innovation Awards are based on how Life companies introduce new ideas, concepts or Health & Wellness initiatives that are innovative in the Australian Life Insurance market.
The Innovation – Program Award went to MetLife for the 360Health Hub - Financial Wellness pilot, and the Innovation – Technology Award went to MLC for the Wysa Assure - AI based Mental Health Support App.
| Award | Winner | Product |
| Overall Health and Wellness Excellence | MetLife | 360Health |
| Devices & Health Tracking | MetLife | |
| Innovation - Program | MetLife | 360Health Hub - Financial Wellness pilot |
| Physical & Mental Health Support | MLC | |
| Innovation – Technology | MLC | Wysa Assure - AI based Mental Health Support App |
| Discounts & Healthy Living Rewards | TAL | |
| Ongoing Medically-Tested Health Discounts | TAL | |
| Rehabilitation & Claims Support | TAL | |
| Outcomes Experience | TAL |
Press release originally published at: https://www.pflresearch.com/news/2023/12/12/metlife-wins-health-amp-wellness-overall-excellence-award-2023
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About Plan For Life
Plan For Life is a premium research and analytics line of business under ISS Market Intelligence that specialises in the fact-based measurement and analysis of Australian and New Zealand retail and wholesale financial services, investment, retirement and life insurance industries. With focus on competitive intelligence, analysis of key trends and market measurement, we harness and illuminate the critical data our clients need to formulate effective business strategies.
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