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Twixmas Holiday Haze Risks Retail Regrets

PayPal 4 mins read

Twixmas is that disorienting time between the feasting and spending of Christmas and the eventual urge to start the new year in good shape. Days blur together between leftovers and hangovers, while enticing Boxing Day sales compete for attention.


Subdued spending would make sense after the festive frenzy, but many Aussies think one more splurge won’t break the bank, as PayPal research shows 41% are planning to bag a Boxing Day bargain, after 44% already shopped the Black Friday sales.1


The disordered downtime of Twixmas can also encourage distracted shopping, which can lower our guard against scams, especially amid the urgency of limited time offers. About half of under 40s shop from bed at the end of the day (51%), or while watching a second screen (46%), while a third (35%) say they shop online for “retail therapy” or because they’re bored (34%).2


Thankfully Aussie shoppers are appropriately wary of online security, with almost all (93%) having taken at least one measure to strengthen their digital defenses, including treating emails and texts with more suspicion (81%), enabling two-factor authentication (74%) or using PayPal for secure purchases (61%).2


The increased social media scrolling time during Twixmas is also recognised as an online shopping security risk, with about half (48%) of all Aussies saying social media is less secure for purchasing, and that they only use social media to browse, not to buy (45%).2


Rob Bates, Consumer Shopping Expert at PayPal Australia says, “Boxing Day sales can be a great chance to save money on things we need, but shopping should always be planned and budgeted to avoid impulse buying, overspending and starting the new year with unnecessary financial stress. We all love the convenience of shopping from anywhere on our phones or tablets, but scammers are constantly upping their game, especially around seasonal sales, so it’s important to pay attention while you’re paying online.”


PayPal’s Twixmas Tips to avoid Retail Regrets:

1. Plan purchases: Before you join the virtual queue on Boxing Day, make sure you’ve made a list, checked it twice, and decided how much you’re happy to spend. Just because a price has been significantly discounted, it doesn’t mean it’s the right purchase for you.

2. Scrutinise suspicious sites: Fake versions of online retail websites can look very similar to the real thing. If you spot images that don’t resize properly, or anything that doesn’t look right, check the URL, navigate to the genuine site separately, and if in doubt, don’t purchase.

3. Check reviews: If other shoppers have had negative experiences with a specific online seller, including fraud, they may have posted about it online to warn others.

4. Understand returns options: Make sure there’s a way out if the purchase isn’t 100% right and shop with retailers that offer a reasonable returns policy. Free return shipping is among the top drivers of online purchases, cited by 63% of Australians, as well as the option to buy online and return in store 48%2.

5. Compare prices in real time: It’s good practice to compare product prices between different retailers on the day of your planned purchase, as things can change quickly. Simply search online for the product name and style number to find a list of online stores selling the same product. Alternatively, consider using an online deal finder like PayPal Honey to do the heavy lifting and automatically apply any discount codes it may find at checkout.

6. Keep your financial details safe: Using a secure payment method like PayPal you can help protect your personal and financial information from potential fraud and give yourself the best odds that your transactions remain secure.
Stay up to date on the latest scams targeting consumers at www.scamwatch.gov.au, or visit www.esafety.gov.au to learn about how you can better protect yourself online.


Key Facts:

• 41% planning to shop Boxing Day sales, despite 44% already shopping Black Friday

• 51% of under 40s shop from bed and 46% while watching a second screen

• 35% of under 40s shop online for “retail therapy” and 34% because they’re bored


About us:

About the Research

1. PayPal 2023 Consumer Research. The research was produced by PayPal Australia Pty Limited based on an online study conducted by PureProfile with n = 1,001 consumers. The sample consisted of n = 1,001 Australians aged 18-75. The sample was weighted by age, gender and location to ensure data was nationally representative. The research was in the field from 25th September to 28th September 2023.

2. PayPal 2023 eCommerce Index. The research was produced by PayPal Australia Pty Limited, based on an online study conducted by Fifth Quadrant with n = 1,012 consumers and n = 408 businesses. The consumer research consisted of a sample of n = 1,012 Australians aged 18 - 75. The sample was weighted by age, gender and location to ensure data was nationally representative. The business research consisted of a sample of n = 408 decision makers within Australian businesses. All businesses had to sell partially or wholly to consumers, and partially or wholly online. Quotas and the sample were set on turnover and location. The research was in the field from 14th June to 17th July 2023.

About PayPal

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering hundreds of millions of consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com.

About PayPal Australia

PayPal has been operating in Australia since 2005 and has 9.3 million active customer accounts. PayPal enables Australian consumers and businesses to easily and securely send, receive and manage their money. The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence number 304962. PayPal Credit Pty Limited (ACN 600 629 258), is the credit provider for PayPal Pay in 4 and PayPal Working Capital (Credit Representative number 527212). Visit PayPal Australia

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Contact details:

To contact PayPal Australia’s media team, please email paypalAU@edelman.com or call 0403 414 248.

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