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Culturally and linguistically diverse, Government NSW

Culturally and linguistically diverse communities to benefit from increased media focus

Department of Customer Service 2 mins read

Monday, 26 February 2024

**In language media releases available via the attachments**

NB: 20 translations available


More communities across NSW will have access to up-to-date government information with an increased focus on multicultural and First Nations media outlets.


More than 190 languages are spoken at home across NSW, including Mandarin, Arabic, Cantonese and Vietnamese.


NSW also hosts almost 90 independent multicultural and Aboriginal publications and 210 radio programs, spoken in more than 56 languages, that are trusted sources of information for many linguistically and culturally diverse communities.


As part of its commitment to greater inclusion across government services, the NSW Government undertook a review of government advertising practices in the multicultural sector.


All 10 recommendations of the 2023 Multicultural Media and Policy Review Report, released today, have been adopted. The recommendations include:


  • Elevating the required expenditure targeting multicultural and First Nations communities in government information campaigns from 7.5 percent to 9 percent.
  • Implementing more robust data collection and reporting practices to enhance understanding of media consumption behaviour within NSW multicultural and First Nations communities.
  • Increasing the total number of languages targeted across advertising campaigns to ensure broader reach and representation.
  • Annual reporting on multicultural and Aboriginal advertising spend.


The review was completed by the Department of Customer Service and Multicultural NSW and involved consultation with multicultural media outlets and government agencies.


The full report and recommendations can be found at


Minister for Customer Service and Digital Government Jihad Dib said:


“This report marks an important step forward in our drive for a more inclusive approach to government communications.”


“The increased focus on distributing information through independent multicultural and First Nations media will help ensure government agencies are sharing important messages with the diverse communities of NSW.”


“The detailed findings of this review provide a roadmap for the NSW Government to build further understanding, transparency and effectiveness of its multicultural advertising practices.”


Minister for Multiculturalism Stephen Kamper said:


“NSW has one of the most culturally, linguistically, and religiously diverse populations in the country with one in four people speaking a language other than English at home, so it is crucial NSW Government information resonates with every community.”


“NSW Government advertising campaigns should be targeted to reach all communities with important messages. This was highlighted during COVID-19, where community safety relied on effective communications to all NSW residents.”



Emily Simpson | Minister Dib | 0438 342 966

Jonathan Symons | Minister Kamper | 0407 488 158

Contact details:

MEDIA: | 0438 108 797


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