Skip to content
Business Company News, Research Development

Receipt Regret: New research reveals SMB owners expect to miss out on claiming a potential $948 million due to lost or damaged receipts this EOFY

Intuit Quickbooks 3 mins read

Sydney, 12 June 2024] – As tax time approaches, new research commissioned by Intuit QuickBooks reveals many Aussie SMBs are feeling underprepared and experiencing ‘Receipt Regret’. In fact, lost and damaged receipts are expected to cost Aussie SMBs a potential $948 million in unclaimed expenses this financial year. Receipt regret is a common theme for over half (51%) of Aussie SMB owners, who admit they regret not being more organised with their receipts throughout the year.

Time-strapped SMBs feeling anxious or underprepared for EOFY this year

The research shows tax returns can be a laborious process for already time poor business owners if the right management systems aren’t in place. In fact, nearly 1 in 5 (19%) SMB decision makers admit they feel anxious about doing their taxes this year, while 13% are feeling overwhelmed. Only 36% of SMBs feel prepared for tax season this year.

Keeping accurate records of expenditure via receipts is proving difficult, with almost half (47%) of SMBs admitting that their receipts have faded from the sun, while 42% have misplaced or lost receipts during tax season. Almost one in four (24%) have said they have been unable to claim a business expense in the past due to paper receipts being illegible or damaged.

In a cost-of-living crisis, every dollar counts, and improving processes for already time-poor business owners has never been more important. “For SMBs, using technology effectively to avoid receipt regret at tax time is more crucial than ever”, said Damien Greathead, Accounting and Advisor Group Lead at Intuit Australia.

Stress of preparing for EOFY affecting nearly 1-in-4 SMBs (23%) this year

Additional time spent preparing for the end of financial year tax adds stress for SMBs, with nearly 1 in 4 (23%) saying it affects their overall work-life balance. A quarter (25%) said they spend about 10 hours preparing for their tax return, while 13% spend 15 hours or more. Surprisingly, 2-in-5 (40%) SMBs reported taking on the task themselves by completing their tax return without the help of an expert advisor.

The research also showed over a third (33%) of the businesses surveyed want streamlined digital solutions (receipt management) and 29% want more reliable storage methods to help improve efficiency at tax time. 

“It’s concerning to hear that so many SMBs are experiencing this level of stress at tax time, because help is available. Small Businesses are the backbone of our economy, but so many small business owners are time poor and burdened by admin tasks that impact their work life balance,” said Greathead. 

“Our advice to small businesses is, you don’t have to go it alone. Working with an advisor in conjunction with reliable and affordable accounting software like QuickBooks can make a huge difference to keeping on top of business admin and managing stress,” he said.

“Our snap and store receipt function allows SMBs to capture business costs on the go when using our mobile app, ensuring potential business expenses are tracked in real time and receipt regret is eliminated. Through surveying our own customers, we know that 90%[1] agree the QuickBooks mobile app makes it easy to stay on top of their expenses,” said Greathead.

Visit Intuit QuickBooks’ EOFY Hub for tips and more information to make tax time less stressful this year .


[1] Based on a survey conducted by Intuit Australia Pty Limited in September 2022. Of the 90 respondents to this question who use the QuickBooks mobile app to capture receipts, 81 either agreed or strongly agreed with this statement.

Key Facts:

      Over half (51%) regret not being more organised with receipts throughout the year

      42% have lost their receipts and nearly half (47%) have had receipts fade from the sun

      Meanwhile only 36% of SMBs surveyed feel prepared for tax season this year

About us:

About Intuit
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With 100 million customers worldwide using TurboTax, Credit Karma, QuickBooks and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible. Please visit us at and find us on social for the latest information about Intuit and our products and services.

Contact details:

For more information, contact:

Georgiana Kelleher

Edelman Australia

+61 459 431 732

Media Outreach made fast, easy, simple.

Feature your press release on Medianet's News Hub every time you distribute with Medianet. Pay per release or save with a subscription.