Skip to content
Finance Investment, Information Technology

triSearch hires former Google and Oracle executive to transform customer support operations

triSearch 2 mins read
Rachna Garg brings two decades of international experience to triSearch

Media Release

triSearch hires former Google and Oracle executive to transform customer support

Rachna Garg brings two decades of international experience and leadership to the Australian conveyancing SaaS technology leader as the new Head of Operations to overhaul and enhance customer support.

Garg is a strategic planner and operational governance specialist, who previously led digital financial services integration at Google, the transformation of The Salvation Army’s financial processes and fortified Oracle’s client relationships as well pioneering transformation initiatives at American Express and other global financial institutions.

triSearch CEO Chris Gibbs said Garg’s unique expertise was an ideal fit as triSearch scales to meet growing client needs for workflow efficiency and service.

“We are committed to winning back precious hours and minutes to time-poor conveyancing practitioners. Rachna will help us drive that value to our clients,” Gibbs said.

triSearch helps conveyancers navigate the highly regulated property transactions process, enabling practitioners to become more profitable and improve the experience for homebuyers. Innovative legal search and practice management software technology enables conveyancers and property lawyers to strengthen their service to clients and shorten the contract settlement process.

The appointment of Garg - an accomplished operational excellence practitioner – is at the heart of the strategy to overhaul triSearch’s customer support hub.

“We operate in a rapidly evolving market where customers expect quick, agile, and valuable services they can rely on,” Garg said.

"I have long admired triSearch's accomplishments and am excited to collaborate with the team to provide innovative, customer-centric solutions."

Garg steps in to build new operational workflows with a highly skilled Operations team, which has won numerous award recommendations and finalist short listings  from Australian CX award organisations like Australian Service Excellence Awards, CX Awards, Australian Achiever Awards, and more.



About triSearch: 

triSearch is Australia’s all-in-one conveyancing solution. Australian legal property practitioners access the seamless integration of Software, Search and eConveyancing tools, supported by one dedicated HelpDesk team.

It’s our mission to equip conveyancers with the technology they need to guide their clients through a smooth and successful property transaction.


For media enquiries: 

Lewis Panther, Communications Manager 

P: 0473 440 115 | E: 


More from this category

  • Information Technology, Internet
  • 19/07/2024
  • 18:29
Monash University

Monash expert: Global IT outage sparked by Microsoft’s Crowdstrike

A Monash expert is available to comment on reports of major IT outages across Australia. Professor of Practice Nigel Phair, Department of Software Systems & Cybersecurity, Faculty of Information Technology Professor Phair is currently overseas in Stockholm but available for comment via WhatsApp on +61 408 437 056 Impact of cybersecurity issues Governance of technology Intersection of technology, crime and society The following can be attributed to Professor Phair: “A major outage has occurred affecting a number of Australian and global organisations; it appears not to be malicious in nature, rather an error stemming from a network outage. The type…

  • Information Technology, Medical Health Aged Care
  • 19/07/2024
  • 16:57

Navigating Australia’s 5-year Data and Digital Strategy with Personalised Tech Solutions for Aged Care Providers

The Aged Care Data and Digital Strategy 1 unveiled by the Australian Department of Health and Aged Care aims to establish a digitally connected…

  • Contains:
  • Information Technology, Transport Automotive
  • 18/07/2024
  • 13:52
Charles Darwin University

CDU Expert: AI could improve e-scooter safety, but still has its own risks

18 July 2024 Who: Charles Darwin University sustainable transport solutions expert, PhD Candidate in Law, Ferdinand Balfoort. Ferdinand is completing his doctoral dissertation on the topic of distributive justice, sustainability and shared e scooters, focusing on the benefits and burdens of sustainable transport technologies. Topics: Regulatory frameworks for sustainable transport solutions including micro-mobility (e-scooters and e-bikes) Benefits (pros) of micro-mobility technology (GPS, IoT, AI, Telematics) including sustainability, and burdens (cons) including safety, in context of stakeholders. Carbon emissions accounting and life cycle assessments for transport modes including micro-mobility. Contact details: Call +61 8 8946 6721 or email to arrange…

Media Outreach made fast, easy, simple.

Feature your press release on Medianet's News Hub every time you distribute with Medianet. Pay per release or save with a subscription.