Skip to content
Government Federal, Taxation

The ATO is here to help during tax time

Australian Taxation Office 2 mins read

The Australian Taxation Office (ATO) is committed to helping taxpayers get their tax returns right this tax time.

For some, managing their tax affairs may seem tricky but the ATO is here to help with support and guidance for those struggling with their tax obligations.

Tax Help and Tax Clinics

If you’re earning under $60,000 you may be eligible for the Tax Help program where from July to October each year, ATO-accredited volunteers help people to lodge their tax returns online.

You can speak to a Tax Help volunteer in person at Tax Help centres across Australia for help with your tax affairs this tax time. If you’re not eligible for Tax Help, you may qualify for assistance from the National Tax Clinic program.

The National Tax Clinic program is an independently run initiative that supports eligible individuals who are unable to access tax advice and assistance due to economic, social or personal factors. 

Self-help options

The ATO’s digital self-help tools are the easiest and quickest way to resolve queries this tax time.

ATO online services provide a fast, secure, and easy way to manage most of the interactions you may have with the ATO.

You can find answers to a lot of your tax questions, as well as conduct most of your tax obligations online.

There are a range of online services available for individuals and businesses to assist in managing your accounts and resolve a range of queries.

The ATO app, ATO website and myTax are also helpful in managing your tax affairs online, without needing to call the ATO, or support is available through ATO Community. You can check on the progress of your return by using ATO online services through myGov or the ATO app.

If you’d like assistance in lodging a tax return, you can lodge through a registered tax agent. To check a tax agent is registered, head to the TPB website.

Support for culturally and linguistically diverse taxpayers

The ATO has a range of translated information to help people better understand tax and superannuation in their preferred language.

Taxpayers can find tax time resources in over 20 languages, and a range of other tax and superannuation information including guidance about lodgment, how to lodge and what deductions you may be able to claim.

The ATO Charter

The ATO Charter outlines the relationship the ATO seeks with the community – a relationship based on mutual trust and respect.

The Charter outlines:

  • the ATO’s commitments
  • what the ATO asks of taxpayers
  • steps taxpayers can take if they are not satisfied.

The Charter also outlines the ATO’s commitments to you, and what you can expect when dealing with the ATO.

The ATO commitments to taxpayers include:

  • Fair and reasonable treatment
  • Professional service
  • Support and assistance
  • Security of their data and privacy
  • Keeping them informed

Key Facts:

A copy of this media release in Arabic is attached.


Contact details:

mediaunit@ato.gov.au | 02 6216 1901

Media

More from this category

  • Building Construction, Government Federal
  • 31/10/2024
  • 12:40
Master Builders Australia

Home building approvals hit 15-month high

31 October 2024 Building approvals rose by 4.4 per cent in September and 6.3 per cent over the quarter, indicating a recovery in the home building market, according to new ABS figures. However, Master Builders Australia’s Chief Economist Shane Garrett said there’s still a long way to go to meet the Housing Accord’s goal of 1.2 million new homes. “September saw a 2.4 per cent increase in detached house building approvals while those for higher density homes rose by 8.4 per cent. “Total dwelling approvals are now 6.8 per cent higher than a year ago. “Over the same period, detached…

  • Contains:
  • Government Federal
  • 30/10/2024
  • 13:34
ACOSS

ACOSS welcomes recommendation to review NACC Robodebt referral decision

ACOSS welcomes the National Anti-Corruption Commission Inspector Gail Furness SC’s finding released this morning calling on the NACC to appoint an independent, eminent person to review its decision to not investigate the six people referred to it by the Robodebt Royal Commission, as the decision was affected by ‘apprehended bias’. “The Robodebt scandal harmed hundreds of thousands of people and their families yet no minister has ever been penalised,” said ACOSS CEO Cassandra Goldie. “This is a disgrace and sends a message that governments can get away with breaking the law and causing substantial harm to its citizens.” The Inspector’s…

  • Building Construction, Government Federal
  • 30/10/2024
  • 12:53
Master Builders Australia

Inflation moves towards target but builders caution against complacency

30 October 2024 While annual inflation is back within the Reserve Bank of Australia’s target band for the first time since 2021, Master Builders Australia has warned temporary energy relief and rent assistance measures are masking systemic housing inflationary issues. The housing crisis continues to put a strain on Australians with new data from the Australian Bureau of Statistics (ABS) confirming that housing related inflation is once again higher than it should be. Master Builders Chief Economist Shane Garrett said the annual inflation rate dropped to 2.8 per cent during the September quarter. Measures of underlying inflation offer a truer…

  • Contains:

Media Outreach made fast, easy, simple.

Feature your press release on Medianet's News Hub every time you distribute with Medianet. Pay per release or save with a subscription.