SYDNEY - 20th August 2024
[For immediate release]
Artificial intelligence (AI) is set to dominate the future of social media marketing. According to Capterra's 2024 GenAI for Social Content Survey of over 1,600 social media marketers worldwide who use GenAI, Australian businesses currently create an average of 49% of their social media content using GenAI; this number is expected to reach 61% by 2026.
Compared to other countries throughout North America, Europe, and Asia Pacific, marketers in Australia currently use GenAI for social content creation at an above-average rate. Over the next 18 months, marketers in Australia, the U.K., Brazil, Canada, and Spain expect to increase GenAI use significantly. Specifically, over three-quarters (78%) of Australian respondents anticipate their company will also increase spending on GenAI tools.
Boosted productivity, engagement, and efficiency drive GenAI adoption
Improving productivity is the primary reason Australian businesses have started using GenAI for social media content development. Most companies (91%) using GenAI for social content say the tech has saved them a moderate to significant amount of time.
Businesses in Australia say the top advantages of using GenAI for social media marketing are enhanced creativity (37%), increased efficiency (36%), easier idea generation (33%), and increased content production (32%).
Nearly four in five (78%) Aussie businesses say using GenAI-assisted content has increased their social media engagement and impressions, with most claiming that GenAI-assisted content performs as well as (32%) or even better than (51%) content created solely by humans.
Challenges of maintaining authenticity and preventing misinformation
While most companies in Australia say GenAI saves them time overall, more than half (55%) report that the effort required to edit and review AI-generated content goes above and beyond what they expected. Even with the ability to review or edit AI-generated content, nearly all (96%) businesses worry that GenAI could potentially harm their reputation.
Over half (56%) of Aussie businesses using GenAI for social media report quality-control issues with the content, including factual errors, plagiarism, and bias.
Many Australian companies (42%) say maintaining the authenticity of AI-generated content is a top challenge, as is ensuring the content resonates with audiences (31%). Over a third (40%) of businesses say using GenAI has made it challenging to maintain creativity.
Implementing AI safely and effectively
To leverage GenAI responsibly, businesses should create a formal internal policy that helps align stakeholders on use cases and best practices to ensure safety, legal compliance, and brand alignment.
"Businesses should use internal and external metrics to measure GenAI effectiveness, as they help track performance and understand the cost and impact on employee time and morale," says Andrew Blair, Analyst at Capterra.
"As businesses increase their investment in GenAI, they must navigate its challenges and benefits, ensuring the technology supports rather than replaces human marketers," adds Blair.
For further information, please visit capterra.com.au.
#ENDS
*Capterra’s GenAI for Social Content Survey was conducted in May 2024 among 1,680 respondents in the U.S. (n: 190), Canada (n: 108), Brazil (n: 179), Mexico (n: 199), the U.K. (n: 197), France (n: 135), Italy (n: 102), Germany (n: 90), Spain (n: 123), Australia (n: 200), and Japan (n: 157). The goal of the study was to learn more about the impacts of generative AI on social media marketing strategies. Respondents were screened for marketing, PR, sales, or customer service roles at companies of all sizes. Each respondent indicated their use of generative AI to assist with their company's social media marketing at least once each month.
Key Facts:
- GenAI usage for social media marketing is on the rise
- GenAI tools boost productivity for Aussie marketers
- Maintaining authenticity and human creativity is a challenge in using GenAI for social media content
About us:
Capterra is the #1 destination for organisations looking to find the right software. Our marketplace offers 95,000+ solutions across 900 software types and access to over 2 million verified reviews, helping organisations save time, increase productivity, and accelerate their growth.
Contact details:
Garry Steel | garry.steel@gartner.com
