23 October 2024: Local Adelaide woman Claire Andt has had her commitment to going above and beyond recognised with Hero of the Year award at the national Quest Franchise Conference.
Despite having no prior experience working in accommodation, Claire, a Quest on Franklin employee, was able to utilise her experiences in retail to win the highly sought-after award.
The culture at Quest on Franklin is what Claire attributes her award to, where employees consistently excel at creating a memorable hospitality experience for guests.
“Coming to Quest at the end of a day is a real treat. The overall experience is not what you expect from a hotel.”
“It’s so much more than checking in, getting your key and going to bed. You’re interacting with staff who genuinely care.”
Exceeding expectations daily as part of the Quest on Franklin team, Claire has done everything from helping elderly visitors with room accessibility to surprising a guest with friends visiting from abroad.
Quest wouldn’t be the way it is if it weren’t for the help of senior staff members, says Claire.
“Knowing my managers have the backs of every guest is so inspiring. They want to listen and want to know what’s going on. They truly care about our guests, and we care just as much.”
“What I love most about working at Quest on Franklin is the personable and genuinely caring environment. The management and my team are so supportive, which really motivates me to excel in my role. I didn’t expect to feel this level of care and camaraderie in a customer service job, but it makes coming to work every day a true pleasure. Adelaide is a wonderful city, and I feel very fortunate to be part of the Quest family here.”
Quest is also not shy to support its employees in any way it can, according to Quest on Franklin owner Charlene Ackland.
“The attractiveness of Quest is that you can start working with an experienced, existing franchisee and possibly partner up later.”
“To see workers like Claire grow with the business and create comfortable stays for guests as well as comfortable lives of their own is incredibly rewarding.”
“I started as a Guest Service Agent, just like Claire, and I’m coming up on my 20th year with Quest next year. The opportunity to grow within this business has been incredibly rewarding. As an experienced franchisee, I was able to partner up and create a comfortable life for my family. The diversity of people you meet in this industry, from all walks of life, is one of the best parts. Quest has provided me with a fulfilling career path that I'm very grateful for.”
David Mansfield, Managing Director of The Ascott Limited, Australasia, congratulated Claire on her success.
“Claire’s commitment to delivering exceptional customer service and creating a warm, welcoming environment for guests at Quest on Franklin is truly inspiring. Under Charlene’s strong leadership, the team at Quest on Franklin has consistently gone above and beyond to delight their customers, and it’s wonderful to see that dedication recognised.”
“Charlene’s own career journey, starting as a Guest Service Agent and now leading a high-performing, award-winning hotel, is a testament to the growth opportunities available within the Quest Apartment Hotels family. Her focus on building a balanced, supported team has clearly paid dividends in the exceptional experience guests receive at Quest on Franklin.”
To explore joining the Quest Family as a franchise partner, click here: questapartments.com.au/about-quest-apartments/hotel-franchise-opportunities
Visit Quest on Franklin, 74 Franklin Street, Adelaide:
questapartments.com.au/properties/sa/adelaide/quest-on-franklin
For media enquiries, please contact LJ Loch at 0488 038 555 or media@questapartments.com.au
About us:
About Quest:
Quest Apartment Hotels (Quest) is a purpose-led accommodation provider specialising in effortless stays. Established in 1988, Quest operates via a business-format franchise model, with 160+ metropolitan, regional and suburban locations throughout Australia, New Zealand, Fiji and the UK. Guests are treated to a uniquely local-infused stay courtesy of Quest’s passionate local business owners and team members.
Quest is a member of The Ascott Limited (Ascott), a Singaporean, leading international-lodging owner-operator that defines global living through a diversified portfolio of serviced apartments, hotels and co-living properties. Ascott boasts a 30+ year industry track record in more than 170 cities and over 30 countries through its award-winning brands Ascott, Citadines, Citadines Connect, Oakwood, Somerset, The Crest Collection, lyf, Préférence, Vertu, Harris, Fox, Yello and POP! that enjoy recognition worldwide.
Ascott is a wholly-owned subsidiary of CapitaLand Limited (CapitaLand), one of Asia’s largest real estate companies headquartered and listed in Singapore.
