TEGO INSURANCE TRANSFORMS CLAIMS HANDLING WITH DEDICATED IN-HOUSE EXPERTISE
Sydney, Australia – Tego Insurance, a leading specialist in medical malpractice insurance, has announced a major enhancement to its service offering with the launch of an in-house claims management team.
The newly established in-house claims team brings together a group of highly qualified lawyers and loss adjusters, all with specialist knowledge of the healthcare sector.
The move follows Tego’s implementation of Five Sigma’s AI-native claims management platform in August – a first for Australia’s medical malpractice industry – which significantly reduced claim cycle time.
Tego Insurance CEO Eric Lowenstein said the combination of innovative technology and in-house claims management underscored Tego’s unwavering commitment to delivering exceptional support to clients and broker partners.
The in-house claims team will manage claims end-to-end, encompassing assessment, investigation, resolution, reserving and claims closure. Where necessary, the team will also engage panel law firms, ensuring every claim is handled with precision and care.
“This move improves the efficiency and effectiveness of handling claims by ensuring our clients have direct access to experienced claims experts who understand the nuances of healthcare malpractice,” Eric said.
Tego also provides a 24/7 medico-legal hotline offering clients expert guidance at any time. This comprehensive approach ensures healthcare professionals are supported through the most complex and sensitive situations, from claim inception to resolution.
Tego offers tailored insurance solutions, individually underwriting each risk to reflect the unique needs of healthcare professionals and entities. The addition of in-house claims management enhances this commitment to personalised service.
“Bringing claims management in-house not only streamlines the claims process but ensures faster resolutions, improved communication and better outcomes for our clients,” Eric said.
“We understand that claims can be stressful, so our priority is to resolve them efficiently while ensuring our customers feel heard and supported throughout the process.”
Team Tego celebrated its new era in claims handling at their annual retreat, an event Eric said plays a pivotal role in the organisation’s focus on continuous improvement and innovation.
“These retreats are a hallmark of our team culture, offering an opportunity to collaborate, reflect and celebrate their achievements,” Eric said.
About Tego
Tego is a specialist underwriter offering bespoke malpractice insurance solutions tailored to the healthcare sector’s unique needs. Renowned for exceptional service and proactive support, Tego empowers medical professionals and healthcare organisations to operate with confidence. With a focus on innovation and adaptability, Tego addresses emerging risks by providing comprehensive cover for private hospitals, specialist suites, medical practices, residential aged care, and complex care providers. The product suite includes medical indemnity insurance for doctors and malpractice and public liability insurance for healthcare entities. For more information visit tego.com.au.
For more information or an interview with Eric, please reach out to:
Deb Eccleston – Tego Communications Consultant
Email: [email protected]
Phone: 0422 407788ststein
Contact details:
For more information or to arrange an interview, please reach out to:
Deb Eccleston - Tego Communications Consultant
Email: [email protected]
Phone: 0422 407788
