Media release attached.
Contact details:
GC&C Media Relations: GC&[email protected]
Descartes Press Contacts: Eric Allombert (+33) 6 8991 5373 [email protected]
Media release attached.
GC&C Media Relations: GC&[email protected]
Descartes Press Contacts: Eric Allombert (+33) 6 8991 5373 [email protected]
The General Insurance Code Governance Committee (CGC) has published its Annual Report for 2024–25, outlining key activities that strengthened insurer performance and improved outcomes for customers. The report details the Committee’s monitoring, inquiries and enforcement work over the past year, showing how its actions have helped address serious issues while supporting insurers to enhance their practices. During the year, theCGC conducted 14 remediation audits, overseeing the return of $2.9 million by insurers to 13,528 customers affected by breaches. The Committee also imposed sanctions on two insurers for systemic failures, including $130,000 in community benefit payments, reinforcing the importance of meeting…
The General Insurance Code Governance Committee (CGC) has highlighted improvements in how insurers oversee and engage external experts, with better measures to strengthen accountability and quality assurance. A report released todayrevealshow the CGC’s recommendations from its August 2024 inquiry into oversight of external expertshave led tochangesin the way insurers use experts inassessingclaims. The CGC expects the changes to improve transparency and consistency, setting higher standards for fairness in how customer claims are assessed. Chair of the CGC, Veronique Ingram, was pleased to see action in response to the Committee’s inquiries into industry use of external experts. “It is encouraging to…
The Life Insurance Code Compliance Committee (the Life CCC) is calling on life insurers to strengthen communication and cultural safety when supporting Aboriginal and Torres Strait Islander customers, following its latest review. The review examined how three major life insurers, which collectively represent two-thirds of the market, are implementing commitments introduced in 2023 Code of Practice. It found that insurers are taking steps to improve support but need to do more to ensure Aboriginal and Torres Strait Islander customers receive fair, culturally safe and accessible services. A key finding was that insurers need improved processes to support safe self-identification. The…
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