- Jemena proposes to deliver significant electricity bill savings to customers over the five-year period beginning 1 July 2026.
- A typical residential customer’s average annual bill will be $156 lower by the end of the next period compared to an annual bill in 2025-26.
- Jemena’s proposal is informed by nearly 300 hours of customer engagement over a two-year period.
- Jemena’s customers provided 16 recommendations which form the basis of the proposal.
Energy infrastructure company, Jemena, has submitted its 2026-31 Proposal for its electricity network to the Australian Energy Regulator (AER).
The proposal outlines Jemena’s service delivery and prices for its electricity network – which services more than 380,000 customers across north-west Melbourne – for the financial years covering 2026-31, and the role it will play in Australia’s energy transition.
Jemena’s Executive General Manager of Networks Shaun Reardon said, if endorsed by the Australian Energy Regulator, a typical residential customer’s annual bill will be $156 lower by the end of the next period compared to an annual bill in 2025-26.
“This price reduction is enabled by an increase in electricity consumption across our network, driven by data centres and major connections, and increased utilisation by existing customers as they increasingly use electricity to heat their homes and cook their meals,” said Mr Reardon.
“To develop this proposal we engaged with thousands of customers across multiple channels which included visitors to our GridTalk website, sessions facilitated in-person including our People’s Panel and virtual engagement. We held 80 engagement events and spent nearly 300 hours with customers over the past two years.
“This proposal reflects the needs of our customers and communities today, while also preparing our electricity network for a more sustainable energy future.
“Many of our customers told us that energy affordability and cost-of-living continue to be their top priority. Our customers also said that maintaining the reliability of the electricity network and increasing resilience to withstand and recover from extreme weather events were important priorities.
“Throughout our engagement process we sought feedback from a diverse range of residential, large commercial, industrial, small, and medium-sized business customers.”
The 2026-31 Proposal outlines the following actions shaped by our customers:
Affordability:
- A typical residential customer’s average annual bill will be $156 lower by the end of the next period compared to an annual bill in 2025-26.
Preparing for the future:
- Connect over 33,300 new residential customers and 2,585 businesses in north-west Melbourne.
- Introduce new tariff structures that encourage better network utilisation and improve price equity between solar and non-solar customers.
- Introduce new digital technologies to improve electricity system management and enable new sustainable products and services.
- Deliver a broad-based zone-substation redevelopment program to maintain current reliability levels.
- Build large-scale assets to serve new large customers such as data centres and hospitals.
Keeping our customers informed:
- Upgrade systems to keep customers better informed with near real-time information at times they need it the most.
- Develop a new portal to provide tailored information based on customer preferences and language needs with energy information.
The AER will now review and assess Jemena’s 2026-31 Proposal and provide a draft decision later this year. Jemena will then submit a revised proposal with the AER’s final decision taking effect from 1 July 2026.
To view the initial 2026-31 Proposal visit: https://gridtalk.com.au/2026-2031-proposal
About us:
About Jemena
Jemena is a $12.4 billion company that owns and manages some of Australia's most significant gas and electricity assets. These include:
· Jemena's Victorian electricity network which delivers electricity to over 380,000 homes and businesses in northern and western Melbourne
· the Jemena Gas Network servicing 1.5 million customers around NSW
· the Eastern Gas Pipeline which delivers gas from Victoria's Gippsland basin to the ACT, Sydney and regional NSW
· the Queensland Gas Pipeline which supplies Gladstone and Rockhampton
· the Darling Downs Pipeline System which transports gas to the Wallumbilla gas trading hub, the 630MW Darling Downs Power Station, and to the feeder pipeline to the APLNG LNG liquefaction plant at Gladstone
· the Northern Gas Pipeline from Tennant Creek in Northern Territory to Mount Isa in Queensland.
Jemena also part-owns the ActewAGL electricity and gas distribution networks in the ACT and United Energy, which supplies electricity to more than 600,000 customers across south-eastern Melbourne and the Mornington Peninsula.