RACV is reminding motorists of the important steps to take if they are involved in a minor car collision, to ensure their safety and assist with a potential insurance claim.
RACV was notified of more than 69,000 claims that originated from a minor vehicle collision in 2024 – a slight decrease on the 71,000 in 2023.
RACV General Manager Motoring Products Jeff Ames said knowing what to do in the event of a collision can make a stressful situation easier to manage.
“Being involved in a collision, even a minor one, can cause great stress and confusion – whether you’re at fault or not,” Mr Ames said.
“The first thing to do in that situation is to try and remain as calm as possible and check on the health of your passengers.”
RACV advises motorists to turn on your hazard lights following the collision and if it is safe to do so, move your vehicle out of traffic to prevent further incidents.
"Your safety and the safety of others should always come first after any collision so ensure you check on the health of your passengers and if it’s safe to do so, move your vehicle out of traffic to prevent further incidents,” Mr Ames said.
If your vehicle is too damaged to move and you are blocking the road, ensure your hazard lights are on and call the police for assistance.
Mr Ames also reminded motorists that it is a legal requirement to exchange details with all involved parties.
"It’s essential to provide and collect names, contact numbers, vehicle registration details, and insurance information. If another driver refuses to share their details or leaves the scene, contact the police as soon as possible," he said.
You will need to collect the following details from the other driver/s involved in the accident in order to claim on your car insurance: name, address, phone number, car registration number and insurance details. It may also be useful to collect the following information: driver’s licence number, car make, model and colour and the vehicle owner’s details (if different from the driver) and details of any witnesses present (including name and contact number).
"Taking clear photos of the accident scene, vehicle damage, and road conditions will also help ensure an accurate record of what happened," Mr Ames said.
“Once all necessary information is gathered, motorists should notify their insurer as soon as possible.
"The more information you can provide, the smoother the claims process will be. Even if you’re unsure about making a claim, it’s best to report the accident straight away.
"Being prepared before an accident happens can make all the difference. Knowing what steps to take will help you stay in control and protect yourself and others on the road."
For more information, visit RACV’s dedicated webpage.
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Further information
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The information provided is general advice only. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. For copies, visit racv.com.au. As distributor, RACV Insurance Services Pty Ltd AFS Licence No. 230039 receives commission for each policy sold or renewed. Products issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. 227678.
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