- Volunteer Crisis Supporters play a critical role in preventing escalation of suicidal thoughts and behaviours, help reduce stigma and foster resilience within communities.
- Lifeline has 10,000 volunteers across their crisis support services, retail, book fairs and other community programs.
This National Volunteer Week (19-25 May) Lifeline Australia is proudly acknowledging and highlighting the vital role of Lifeline’s volunteers who provide hope and connection to thousands of Australians every day, around the clock.
CEO Colin Seery said demand for Lifeline’s services continues to reach record levels, underlining the importance of every volunteer who donates their time, skills, and passion to support people all over the country.
“Every one of our crisis supporter volunteers provides genuine connection for people looking for help, hope or just someone to listen to them without judgement. It is their profound dedication and expertise in delivering specialist support which keeps so many people safe.”
“We simply wouldn’t have the capacity to deliver our suicide prevention and crisis support services in the ways we do without our Crisis Supporters being there on the phones, digital services and on the ground, 24/7, 365 days a year.”
“Every beloved community Lifeline Shop across the country, and every Lifeline Book Fair relies on the generosity of volunteers, and every dollar raised goes directly back into local programs and services, helping Lifeline create safer, healthier communities.”
Lifeline Australia Chief Research Officer, Dr Anna Brooks, said volunteers have a profound impact in protecting and supporting the community.
“In many cases, it is the frontline Crisis Supporters on our helpline and digital services who provide that early support touchpoint that we know plays a critical role in preventing further escalation of suicidal thoughts and behaviours.”
“Crisis Supporters also play a significant role in reducing stigma and fostering resilience, which contributes to building physically and mentally healthier communities”, said Dr Brooks.
Mr Seery added that while the organisation supports and acknowledges the efforts of Lifeline’s volunteers year-round, National Volunteer Week is a timely reminder for the organisation to reflect on the individual and collective impact of volunteers.
“At the heart of Lifeline is a simple truth, it is the volunteers who make everything possible. Every call, every message, every person helped, every shopper served, begins with them,” added Mr Seery.
You can speak to a Lifeline Crisis Supporter over the phone on 13 11 14, via text on 0477 131 114, chat online at lifeline.org.au/crisis-chat or self-manage what you’re going through with our Support Toolkit at toolkit.lifeline.org.au. All services are available 24/7.
About us:
For over 62 years, Lifeline has been connecting with Australians, offering free and confidential one-to-one crisis support for people who are feeling overwhelmed or having difficulty coping. Trained crisis supporters listen without judgement 24 hours a day, 7 days a week.
As well as operating the 13 11 14 telephone line within 43 Centres around the nation, the organisation also delivers 24/7 crisis text, webchat and a Support Toolkit. Lifeline expects to respond to over 1.4 million requests for support this year, creating an average of 120 safety plans a day to keep a person experiencing suicidal ideation safe.
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