3 June 2025
HESTA has announced the transition of its member administration services to GROW Inc and the resumption of online services, concluding one of the largest and most comprehensive technology projects undertaken by an Australian industry super fund.
More than 45,000 logins were recorded yesterday as HESTA members checked their super balances through the website and HESTA App.
During the limited services period, HESTA transitioned more than one million members to the new service provider and industry-leading technology platform, with more than a decade’s worth of data transferred. HESTA has also integrated a new contact centre, digital services and mail house to help ensure ongoing support, advice and communication with members.
HESTA CEO Debby Blakey said it was a significant milestone for HESTA, supporting the Fund’s commitment to providing customised and future-ready super experiences for members.
“The transition to GROW Inc is a key part of HESTA’s strategy to continually improve member experiences and ensure they have the tools and support they need to confidently manage their financial futures,” Ms Blakey said.
“We recognise major changes like this can be challenging and we thank our valued members and employers for their patience and understanding throughout this transition.
“The new technology platform is already providing significant data transparency, supporting real-time member updates and improved service integration. This will help us innovate faster to provide more personalised services and make managing super easier for our one million-plus members.”
HESTA has completed processing of employer super contributions and most income stream member payments have resumed their regular schedule.[1] Among online services available this week include the ability for members to log into their online accounts via the website and the HESTA App, see updated balances and update personal details. Members can also manage insurance cover and claims and switch investment options online.
While online services have resumed, HESTA advises members that processing times for some transactions may initially take longer than usual as the team continues to process requests received during the planned limited services period.
The move to GROW Inc is the culmination of over two years of preparation to help ensure the secure and accurate transition of member data and services to the new administration provider.
HESTA will continue to update members and partners via the website, online accounts and the App. For the latest updates on the transition visit hesta.com.au/admin-changes.
Ends.
Background
- During the planned limited services period, members were still able to receive urgent and critical payments, income stream payments and switch investment options. The HESTA portfolio remained invested as normal with daily unit prices published on the website.
- There have been several superannuation transitions and Successor Fund Transfers (SFT) in the past few years that have involved LSPs, which have generally been around 5-7 weeks.
About HESTA
HESTA is one of the largest superannuation funds dedicated to Australia’s health and community services sector. An industry fund that's run only to benefit members, HESTA now has more than one million members (around 80% of whom are women) and currently manages approximately $93 billion* in assets invested around the world.
*Information is current as at the date of issue.
