Have your say on North East Water’s proposed investment plans and prices

The Essential Services Commission is seeking community feedback on how much North East Water is proposing to charge its customers for water services over the next five years, as part of the commission’s 2026 water price review.

Under North East Water’s pricing proposal, the typical household bill for its owner-occupier customers would increase annually by about 5.5 per cent (before inflation), increasing by $61 in year one and by $339 over the five-year price period.

The typical household bill for renters would increase annually by about 2 per cent (before inflation), increasing by $10 in year one and by $55 over the five-year price period.

The commission issues price determinations that approve the maximum prices water businesses may charge customers. These prices are based on an assessment of the efficient costs water businesses need to deliver services, including high-quality drinking water, reliable and secure supplies, and meeting environmental standards while supporting a growing population.

The proposed prices would take effect from 1 July 2026.

The commission will consider community feedback and assess the submission against a legal framework set out in the Water Industry Regulatory Order, and the commission’s Performance, Risk, Engagement, Management and Outcomes (PREMO) framework.

PREMO includes incentives for each water business to put forward its best offer to customers and deliver the outcomes its customers value most.

Anyone who would like to have their say on the submission has until 12 December 2025 to comment via the Engage Victoria website.

The commission will seek feedback at multiple points throughout the price review process, including through local held public forums and the release of a draft decision for consultation in March 2026. 

The commission will issue a final price decision in June 2026. 

North East Water provides water and sewerage services to approximately 120,000 people in 39 towns. Its service area is bound by Corryong, Yarrawonga, Benalla and Dartmouth.

A map of North East Water’s service area is available on its website.

Quotes attributable to Essential Services Chairperson and Commissioner Gerard Brody

“Feedback from the community will play an important role in the commission’s decision on North East Water’s maximum prices.”

“When making our final pricing decision, we’ll consider a range of factors, including how well North East Water has engaged with its communities and whether it has followed through on past commitments.”

“We encourage North East Water customers to take this opportunity to have their say on the maximum amount they can be charged for water and sewerage services over the next five years.”

0437 677 385

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Audio quotes from Chairperson and Commissioner, Gerard Brody, added as attachments