HCF Announces Immediate Relief for Members Affected by NSW Bushfires

MONDAY, 8 DECEMBER 2025: HCF, Australia’s largest not-for-profit health fund, has announced immediate support measures for members and employees impacted by the devastating bushfires in communities where a natural disaster has been declared and disaster assistance has been activated, including the Central Coast, Mid North Coast, Upper Hunter, Muswellbrook, Warrumbungle, and Dubbo regions.  

Eligible members can access a range of relief options designed to ease financial and emotional pressures, including: 

• Premium waivers: Eligible HCF members, including those on RT Health branded products and HCF Life members, may access premium waivers for up to three months^ to help ease immediate financial stress. 

• Temporary suspensions: Members may also be eligible to temporarily suspend their private health cover for up to two years^, noting claims cannot be made during a suspension period. 

• Free mental health support: Eligible HCF members can access a free and confidential HealthyMinds Check-in^^ with a registered psychologist through My Mirror or PSYCH2U. This includes support for teenagers aged 12–17 with access to specially trained psychologists. Members can book online at hcf.com.au/mental-support or call 1300 472 866. 

• Rural and remote access to a GP: Eligible HCF members in bushfire-impacted rural or remote areas can book a free 15-minute GP consultation through telehealth provider GP2U to help manage health concerns during this challenging time. Appointments are available 7 days a week from 7am to 10pm (AEST/AEDT) by calling 1300 472 866 and pressing #3 for HCF members or visiting gp2u.com.au/hcfregional.  

“These bushfires have the potential to deeply impact our members, their loved ones, and the communities they call home. We stand with them during this challenging time,” said Kevin Keane, Chief Operating Officer at HCF.

“At a time when Australians are typically preparing for the festive season and summer holidays, many are instead facing uncertainty and loss. Our focus is on easing that burden by reducing financial pressure, supporting mental health, or ensuring members can access care when they need it most.” 

HCF has paid leave for employees who are registered emergency service volunteers, enabling them to continue their vital frontline work without financial burden. Flexible arrangements and wellbeing support are also available for staff personally affected by the bushfires, recognising the impact these events have on our own people as well as the communities we serve. 

Members experiencing hardship are encouraged to contact the Member Support team on 13 13 34 or chat with us online at [email protected] to discuss available options. 

ENDS 

Media enquiries to: 

Joni Thomes 0475 576 738 or [email protected]