Thursday 11 December 2025: Woolworths Group is recalling the following products - Contempo 45cm High Velocity Pedestal Fan (FSW-45S - BIG W), and Adesso 45cm High Velocity Pedestal Fan (FSW-45S - Woolworths).
The Contempo product was sold in BIG W stores nationally and online from 1 September 2025 until 10 December 2025. The Adesso product was sold in Woolworths Supermarket stores nationally and online from 9 September 2025 until 10 December 2025. The product was immediately removed from sale once the issue was identified.
BIG W and Woolworths are recalling these products due to the potential for mechanical damage to the supply cord’s insulation during use of the fan, exposing users to live parts and the risk of serious injury or death from electric shock or electrocution.
Consumers should immediately cease using the product and return it to their nearest Woolworths Supermarket or BIG W store for a full refund. No other products are affected by this recall.
Woolworths Group takes product safety seriously and apologises for any inconvenience caused by this recall. Customers can ask staff in store, call the toll-free customer service numbers available or get in contact online for more information:
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BIG W: 1300 244 999 (9am to 6pm Monday to Friday AEDT), or online via www.bigw.com.au/help/contact-us.
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Woolworths Supermarkets: 1300 767 969 (9am to 7pm Monday to Friday AEDT, or 10am to 4pm on weekends), or online via www.woolworths.com.au/shop/discover/about-us/contact-us.
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For further information please contact the Woolworths media relations team at [email protected].
