2 March, 2026 – InstantScripts, Australia's leading telehealth platform, has reached two significant milestones, serving three million individual users and delivering 10 million health services since launching in 2018.
The achievements reflect growing Australian demand for convenient, accessible healthcare solutions that fit into busy modern lives.
"These milestones represent more than numbers – they represent three million Australians who have embraced a more convenient way to manage their health," said Ben McLean, Executive General Manager – Digital Health at InstantScripts.
"To have delivered 10 million health services since we began is a testament to our commitment to making healthcare more accessible and affordable for all Australians."
InstantScripts is part of Wesfarmers Health, which acquired the platform in July 2024. It provides Australians with access to online consultations, prescriptions, pathology requests and medical certificates through a network of experienced Australian-registered doctors 24/7, removing traditional barriers to healthcare such as mobility, geography and after-hours access.
“Our network of over 300 doctors provides healthcare to patients whenever and wherever they need it,” says Dr Sarah Cavanagh, InstantScripts Chief Medical Officer. “Behind every one of those 10 million services is a patient who needed care, and our job is to make sure that care meets the same clinical standards they'd expect from any qualified Australian doctor."
InstantScripts is governed by the Wesfarmers Health Telehealth Code of Practice which establishes high industry standards, ensuring that telehealth services operate with excellence, integrity, and patient-centred care at their core.
InstantScripts is integrated with My Health Record, which means the service already complies with recently announced requirements for online prescribers to make available medicines-related information in the platform.
“InstantScripts was an early adopter in this space having integrated My Health Record into its telehealth platform in 2024,” says Dr Cavanagh. “This enables our patients and
their doctors to access comprehensive medication and health information to support safe prescribing decisions.”
Representatives from InstantScripts’ clinical team will also attend a round table in Canberra this week to discuss telehealth standards.
About InstantScripts
InstantScripts is Australia's leading telehealth platform, connecting Australians with registered health practitioners for online consultations, prescriptions, pathology requests and medical certificates. Since launching in 2018, InstantScripts has served three million users and delivered 10 million health services. InstantScripts is part of Wesfarmers Health. For more information, visit instantscripts.com.au
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Contact details:
Melissa Ironside – Head of Customer
[email protected]
0416 071 182
