- As of 1 July, all providers of Supported Independent Living (SIL) and platform providers connecting support workers with NDIS participants must be registered with the NDIS Quality and Safety Commission, with no exemptions for sole traders, family-run services or small community operators.
- Non-compliance carries serious penalties, including up to two years in prison or fines exceeding $30,000.
- Existing providers have until 1 October to apply for registration, but regulatory consultancy HCPA warns that many small operators are unaware of the deadline.
- The registration process requires meeting quality and safeguarding standards, undergoing audits and maintaining ongoing compliance obligations — a significant burden for small or family-run care businesses.
- HCPA, which has supported more than 10,500 businesses across regulated industries since 2018, is urging any SIL or platform provider uncertain of their registration status to seek advice before the October deadline.
Six days ago, the rules governing who can legally provide certain disability support services in Australia changed, and thousands of small operators may already be on the wrong side of the law.
As of July 1, all providers of Supported Independent Living (SIL) - the funding that helps Australians with disability live independently at home - must be registered with the NDIS Quality and Safety Commission. The same applies to platform providers who connect support workers with participants.
There are no exemptions for sole traders, family run services or small community operators.
The penalty for non compliance: up to two years in prison, or fines exceeding $30,000.
Existing providers have until October 1 to apply for registration - but regulatory growth consultancy HCPA, which has helped more than 10,500 businesses navigate Australia's most complex regulated industries since 2018, warns that many small operators have no idea the clock is ticking.
"Large providers have legal teams and compliance departments whose entire job is to track changes like this," said HCPA CEO Kyle Hunt. "The small operators, the ones who started their businesses because they wanted to care for someone in their community, often don't. That's a serious problem."
The registration process requires providers to meet quality and safeguarding standards, undergo audits and maintain ongoing compliance obligations. For a sole trader or family business already stretched thin providing care, navigating that process without support is a significant burden.
It is precisely the kind of challenge HCPA was built for. The firm's 100+ specialist consultants guide businesses through registration and compliance in some of Australia's most tightly regulated sectors - from NDIS and aged care to GP clinics, pharmacy and medicinal cannabis.
"Regulation doesn't have to be a barrier - it can be a competitive advantage," Hunt said. "But only if you know how to navigate it. Right now, a lot of small NDIS providers don't, and they're running out of time."
HCPA is urging any SIL or platform provider unsure of their registration status to seek advice before the October 1 deadline.
About us:
HCPA is one of Australia's largest regulatory growth consultancies, helping businesses enter and scale highly regulated industries since 2018. With a team of 100+ specialist consultants, HCPA has supported more than 10,500 businesses across healthcare, education, and other regulated sectors. hcpa.com.au
Contact details:
Tom Rowland
PR Lead, HCPA
0490 377 756
[email protected]
