2 September 2026
Greater Western Water (GWW) is continuing its face-to-face customer support across Melbourne's west this September, with a series of Customer Care Days designed to help customers navigate their accounts and access support services closer to home.
Sessions will be held across Wyndham, Moonee Valley and Melton, giving customers the opportunity to speak directly with GWW staff about billing enquiries, payment plans, grants, concessions and other account support closer to home.
Greater Western Water General Manager Customer Experience, Margaret Watson, said GWW is committed to supporting customers with concerns about their accounts and bills while ensuring convenient access to information and assistance.
"We know our community comes from all walks of life, cultures and backgrounds, and that many customers value the opportunity to speak with someone face-to-face,” Ms Watson said.
“That's why we're hosting Customer Care Days across a range of locations and community hubs throughout our service region, where customers can receive direct support with their bills, payment options, and available concessions and grants," she continued.
Phone-based translation services will also be available to ensure language is not a barrier to accessing support.
Customers are encouraged to make a booking to guarantee a time slot, but walk‑ins are welcome.
September customer care days:
- Tarneit, Tuesday 8 September – Tarneit Community Learning Centre from 11am to 3pm. Register.
- Flemington, Wednesday 9 September – Flemington Library from 11am to 3pm. Register.
- Avondale Heights, Monday 14 September – Avondale Heights Library and Learning Centre from 11am to 3pm. Register.
- Essendon, Thursday 17 September – Cooper St Community Centre from 11am to 3pm. Register.
- Airport West, Monday 21 September – Bowes Ave Community Centre from 11am to 3pm. Register.
- Werribee, Thursday 24 September – Wyndham Community & Education Centre from 11am to 3pm. Register.
- Melton, Monday 28 September – Djerriwarrh Community & Education Services from 11am to 3pm. Register.
To learn more about GWW’s Customer Care Days visit gww.com.au/customer-care
About us:
Greater Western Water (GWW) is a Victorian Government water corporation. We provide water and recycled water supply, sewerage and trade waste services to our customers and communities. We operate across 3,700 square kilometres stretching from Melbourne’s central business district (CBD) and inner suburbs to Little River in the south, Myrniong in the west and Lancefield in the north.
Contact details:
0417 459 575
[email protected]
