2 October 2026
Greater Western Water (GWW) is continuing its face-to-face customer support program across Melbourne's west this October, with a series of Customer Care Days designed to help customers access information, support services and account assistance closer to home.
Sessions will be held across Wyndham City Council, Brimbank City Council and the City of Melbourne and provides customers with the opportunity to speak directly with GWW staff about payment plans, grants, concessions or receive further help in understanding their bill.
Greater Western Water General Manager Customer Experience, Margaret Watson, said the Customer Care Days reflect GWW's commitment to supporting customers and making assistance more accessible.
"We’re hosting Customer Care Days across a range of locations and community hubs throughout our service region, because we know our community comes from all walks of life, cultures and backgrounds,” Ms Watson said.
“It’s important to us that customers have access to in-person support for their bills, payment options, and available concessions and grants, so we can meet them where they are and provide the help they need.”
Customer Assist Consultant Anjana, who recently hosted a Customer Care Day in Flemington, said the events provide an important opportunity to support customers and strengthen community connections.
"Being a Customer Assist Consultant is about more than answering questions. It's about building trust, showing empathy, and helping customers feel heard and supported," Anjana said.
"Customer Care Days remind me of the privilege of assisting customers through both simple and complex situations. Every interaction is an opportunity to create a positive impact, and that's what makes this role so meaningful."
"It's about supporting customers every day by listening, problem-solving, and helping them find the right solutions. Every conversation is a chance to make someone's day a little easier," she said.
Customers are encouraged to make a booking to guarantee a time slot but walk‑ins are welcome.
- Point Cook, Friday 2 October – Salt Water Community Centre from 11am – 3pm. Register
- Sunshine, Tuesday 6 October – Visy Care Hub from 11am – 3pm. Register
- Melbourne City, Thursday 15 October – narrm ngarrgu Library and Family Services from 11am – 3pm. Register
- Truganina, Monday 19 October – Koomail Tardy Community Centre from 11am – 3pm. Register
- Werribee, Thursday 22 October – Wyndham Community & Education Centre from 11am – 3pm. Register
- Taylors Lakes, Wednesday 28 October – Sydenham Neighbourhood House from 11am – 3pm. Register
To learn more about GWW’s Customer Care Days visit gww.com.au/customer-care
About us:
Greater Western Water (GWW) is a Victorian Government water corporation. We provide water and recycled water supply, sewerage and trade waste services to our customers and communities. We operate across 3,700 square kilometres stretching from Melbourne’s central business district (CBD) and inner suburbs to Little River in the south, Myrniong in the west and Lancefield in the north.
Contact details:
0417 459 575
[email protected]
