The House of Representatives Standing Committee on Economics will continue its review of Australia’s four major banks with its second set of annual public hearings with the CEOs of Australia’s big four banks, to be held in Canberra this week.
Committee Chair Ed Husic said ‘Australia’s four major banks play an important role in the national economy. Decisions they make can impact many individuals, households and businesses.’
‘It’s critical that the public are able to understand how the four major banks make the decisions they do, considering the impact these decisions have on the lives of everyday Australians.
‘In recent weeks, the banks have revealed growth in their profits while also announcing they will cut jobs in Australia and outsource work offshore. The committee will focus on how these decisions serve the interests of its Australian customers and employees.’
Mr Husic added “Following its first report, the committee particularly looks forward to hearing how the banks are serving their customers, how they are managing a range of risks, and how they are using artificial intelligence and other emerging technologies.’
Through its hearings, the committee will continue its examination of matters relating to:
- interest rates on deposits and loans, the financial position of borrowers and the role of banks in supporting the flow of credit to households and small businesses;
- impacts of changes to surcharging, interchange caps and fee transparency;
- how the banks interact with customers;
- how banks are using artificial intelligence and other emerging technologies;
- actions taken to protect customers from scams;
- service delivery and operational performance, including access to banking in regional, rural and remote areas;
- responses to climate change and support of Australia’s climate and sustainability goals; and
- the ongoing implementation of recommendations of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry.
Programs for the hearings and the full terms of reference for the inquiry are available on the committee’s webpage.
Public hearing details
Location (both days): Committee Room 1R0, Parliament House, Canberra
Date: Thursday 12 November 2025
Time: 9:15 am to 5:00 pm AEDT
Banks: Australia and New Zealand Banking Group Limited and Westpac Group
Date: Friday 13 November 2025
Time: 9:15 am to 5:00 pm AEDT
Banks: National Australia Bank and Commonwealth Bank of Australia
The hearings will be broadcast live at aph.gov.au/live
Media enquiries
Geo Donaldson
Office of Hon Ed Husic MP, Chair
Mobile: 0461 841 249
Parliament: (02) 6277 4108
For background information
Committee Secretariat
02 6277 4587
[email protected]
https://aph.gov.au/economics
