CareSuper has appointed Katrina McPhee as its new Chief Member Officer commencing 1 December 2025
CareSuper appoints Katrina McPhee as Chief Member Officer to join the member-first executive team
CareSuper is pleased to welcome Katrina McPhee to its highly skilled, member-focused leadership team. Katrina joins the fund in a pivotal role dedicated to amplifying the voice of members and shaping a retirement experience that delivers even greater confidence and value to the fund’s nearly 600,000 members.
With a strong track record in leading high-performing teams, Katrina will guide the evolution of CareSuper’s member and retirement value proposition—ensuring it continues to reflect the needs, aspirations and expectations of our members. Her leadership will be instrumental in deepening our member focus and enhancing the award-winning experience our members deserve, both to and through retirement.
Katrina has most recently served as Group Executive, Communication and Advocacy, and Chief of Staff to the CEO at Aware Super. During her seven years at Aware (formerly FirstState Super), Katrina played a pivotal role in co-developing their enterprise retirement strategy, helping to shape a more holistic and member-centric approach to retirement outcomes.
Katrina has 23 years of financial services experience, and spent many years in both financial planning and member engagement roles. She’s held senior leadership roles across business development, strategy, transformation and operations across superannuation and funds management with roles at Aware (and predecessor FirstState Super), and VicSuper.
Katrina McPhee will be joining CareSuper on 1 December 2025.
CareSuper CEO Jason Murray said:
“We’re really pleased to welcome Katrina to CareSuper’s dedicated leadership team in this key role. Her appointment further strengthens our commitment to delivering even greater retirement confidence for our members.”
“Our members benefit from a personalised experience delivered by an in-house team that consistently ranks #1 for customer service across super and financial services. That recognition reflects the care, expertise and dedication of our board, our leaders, and our people—and the value of our in-house model. In May alone, 90% of member calls were resolved on first contact, which speaks volumes about the quality of our service model.”
“Katrina brings deep experience in leadership, transformation and strategy, and a strong track record of elevating member outcomes. She’s joining a leadership-team that’s passionate about putting members first, and I’m confident her insights and energy will help us continue to evolve our offering and deliver even more value to our members—both now and into retirement.”
Incoming CareSuper Chief Member Officer Katrina McPhee said:
“I’m delighted to be joining CareSuper—a fund that truly puts its members at the heart of everything it does. CareSuper has built a strong reputation for member satisfaction and personalised service, and I’m excited to contribute to a team that consistently delivers above and beyond.”
“With an in-house member services and administration team, CareSuper has a unique foundation of care and capability with end-to-end control of our member experience. It’s a great platform from which to continue evolving our products and services to meet the needs of our members.”
“My time in financial planning taught me the importance of listening to members and helping them shape their future with confidence. I’m proud to be joining a fund that combines strong long-term investment performance with a clear ambition to be a trusted leader in retirement outcomes.”
Media enquiries:
David Imber – 0413 274 204
About CareSuper:
CareSuper is an award-winning, profit-to-member industry super fund. Our vision is to be Australia’s most trusted partner in retirement confidence through exceptional care and connection. CareSuper provides super, retirement, and advice options when needed to help members feel confident on their journey to, and through, retirement
About us:
About CareSuper:
CareSuper is an award-winning, profit-to-member industry super fund. Our vision is to be Australia’s most trusted partner in retirement confidence through exceptional care and connection. CareSuper provides super, retirement, and advice options when needed to help members feel confident on their journey to, and through, retirement
Contact details:
David Imber, 0413 274 204 or [email protected]