Geelong-based not-for-profit private health insurer GMHBA has released its full-year results, reporting record customer satisfaction, strong membership sales growth, improved customer loyalty and major investments in technology and health services.
More than 316,000 Australians are now covered by GMHBA Ltd, with 161,950 memberships across GMHBA and its value-driven online brand, Frank Health Insurance. Customer satisfaction remains among the highest in the industry, with scores of 9.1 out of 10 for GMHBA members and 8.4 out of 10 for Frank members.
“Our purpose has never changed, to put people before profit and deliver value and care our members and patients can rely on,” said CEO David Greig.
“As we celebrated 90 years, we reflected on our long history of caring for community and looked ahead to how we can continue to serve members in a rapidly changing healthcare environment.
“With strong results, record satisfaction, and sustainable growth, GMHBA is well positioned for the future.”
Click here to access our FY25 financial and healthcare data and results
About us:
About GMHBA Health Insurance
GMHBA is an Australian not for profit health insurance and care company. We have served the community since 1934, and with more than 90 years’ experience, we have become Australia’s leading regionally based not for profit private health insurer.
Through our personalised approach and exceptional customer service, we put the health and wellbeing of our members and communities first. Our approach is guided by our philosophy, Healthier Together and decisions are made with our members first and foremost in mind.
Contact details:
GMHBA Head of Corporate Communications Meg Rayner
0458 418 823 or [email protected]
For the latest announcements and updates visit GMHBA Media Centre.