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Category: Insurance

CGC highlights significant industry improvements and regulatory action in 2024-25

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The General Insurance Code Governance Committee (CGC) has published its Annual Report for 2024–25, outlining key activities that strengthened insurer performance and improved outcomes for customers. The report details the Committee’s monitoring, inquiries and enforcement work over the past year, showing how its actions have helped address serious issues while supporting insurers to enhance their … Continued

CGC drives improvements in industry use of external experts

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The General Insurance Code Governance Committee (CGC) has highlighted improvements in how insurers oversee and engage external experts, with better measures to strengthen accountability and quality assurance.  A report released today reveals how the CGC’s recommendations from its August 2024 inquiry into oversight of external experts have led to changes in the way insurers use experts in assessing claims. The CGC expects … Continued

More needed to support First Nations customers

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The Life Insurance Code Compliance Committee (the Life CCC) is calling on life insurers to strengthen communication and cultural safety when supporting Aboriginal and Torres Strait Islander customers, following its latest review. The review examined how three major life insurers, which collectively represent two-thirds of the market, are implementing commitments introduced in 2023 Code of … Continued

The Heartbeat of General Insurance survey results were published today with fascinating behind the scenes insights from the big business of General Insurance

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Key Facts: 45% cited the economic and regulatory landscape as their top concern, reflecting uncertainty around inflation, pricing controls, and regulatory compliance changes. Technology developments follow closely at 42%.  Encouragingly, 86% of respondents describe their workplace positively. Despite a positive sentiment in terms of workforce engagement, 39% of respondents have looked to change roles in … Continued

Applying for motor vehicle insurance: insurers can do more to improve transparency and communication

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The General Insurance Code Governance Committee (CGC) has called on insurers to improve transparency and communication with customers after a review of online applications for motor vehicle insurance. The review looked at how 13 insurers handle online applications across 58 motor insurance brands. It found that insurers could be doing more to clearly explain to … Continued

TAL Community Foundation celebrates 10 years of partnership and impact with Anniversary Grants

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Since 2015, the TAL Community Foundation has contributed over $8 million and 21,000 volunteer hours to support Australian communities through genuine partnerships and employee-driven philanthropy.   To celebrate the milestone, TAL’s four Foundation partners have shared $100,000 in 10th Anniversary Grants.   TAL Chief Customer & Brand Officer and Community Foundation Chair, Alex Homer, said: “Ten … Continued

TAL and SANE partner to help support Australians with complex mental health conditions

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Key Facts: TAL and SANE have announced a new partnership on two initiatives that will bring their innovative digital mental health services to more Australians who need support. TAL Community Foundation Partnership: A three-year strategic agreement to develop an innovative digital support service to reach vulnerable Australians who have experienced mental health distress. Peer Recovery … Continued

New data finds Aussies are commuting further and for longer

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New report reveals Australians are travelling further and for longer on their daily commute, amid housing affordability concerns  SYDNEY, 28 October 2025 – Australians are travelling further, for longer, and paying more to get to work, according to the Real Australian Commute Report 2025, commissioned by Real Insurance.  Based on a survey of over 5,000 … Continued

Akur8 Expands Pricing Suite with Launch of Deploy

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PARIS, Oct. 14, 2025 (GLOBE NEWSWIRE) — Akur8, the next-generation insurance pricing and reserving solution powered by transparent machine learning, announced today the launch of Deploy, a new addition to its pricing suite that expands capabilities and reinforces its position as the insurance industry’s only end-to-end actuarial platform. With Deploy, insurers gain a high-performance pricing … Continued

Life Insurance Code oversight shifts to proactive, high-impact monitoring

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The Life Insurance Code Compliance Committee (Life CCC) stepped up its oversight of the Code of Practice in 2024-25, refining its monitoring approach to focus on high-impact matters and systemic issues affecting insurers and their customers. In its Annual Report, the Life CCC outlined a more proactive compliance monitoring strategy and the introduction of a new … Continued