Media Release – Ombudsman report finds telcos must do more for vulnerable consumers
By API User
A new report from the Telecommunications Industry Ombudsman (TIO) has confirmed that telcos are falling short of their legal obligations to help Australians in financial hardship, and in some cases, they’re making things worse. The report, Keeping Connected: Experiences of Telco Consumers in Financial Hardship, analysed 900 complaints made between April 2024 and March 2025, … Continued