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Media Release – Regional telco review heaps further pressure on consumer code

By API User

Peak communications consumer body ACCAN has welcomed the findings of the Regional Telecommunications Independent Review Committee (RTIRC) 2024 report, particularly the call for action on stronger consumer protections under the Telecommunications Consumer Protections (TCP) Code and universal service reform in 2025. The report was released a day before the latest draft of the updated TCP Code … Continued

Media Release – Consumer body to scrutinise NBN expenditure

By API User

Consumers will now have a voice at the table to determine how the NBN can better serve the needs of communities around Australia thanks to a $2.56 million funding grant from the Australian Government to the Australian Communications Consumer Action Network (ACCAN). As the peak communications consumer body, ACCAN’s new funding will allow it to … Continued

Media Release – Mandatory SMS Register to ensure Australians get fewer notifications from scammers

By API User

In a significant win for Australians fed up with the onslaught of fake, deceptive and damaging text message scams, the SMS Sender ID Register will be made mandatory. ACCAN, Australia’s peak communications consumer group, have been calling for the Federal Government to implement a mandatory register throughout 2024. The Register will help consumers more easily … Continued

A Record $41.8 million Distributed to Screenrights Members in 2023/24 and Usage of the Australian Educational Licence Up More Than 30%

By API User

Screenrights has announced a record $41.8 million distribution to members in FY2023/24, and that use of the Australian Educational Licence has grown once again with usage records up more than 30% on the previous year.   “Last financial year Screenrights reached another record year in distributions, and this achievement underscores our ongoing commitment to ensuring … Continued

A synthetic solution for AI as chatbots run out of road

By API User

A leading UNSW computer scientist says a touted solution to a big problem for generative AI is better suited for other forms of artificial intelligence. AI chatbots, like ChatGPT and Google Gemini, are running out of data to eat. Generative AI models have swallowed up most of the data they’re legally allowed to process that … Continued

Media Release – Telco complaints too often ‘unresolved’

By API User

ACCAN has welcomed the transparency of data released this week by the Telecommunications Industry Ombudsman which highlights a small year-on-year jump in complaints as well as the telling figure of 30% of consumers not being able to reach a resolution after it is referred to their telco. ACCAN CEO Carol Bennett said, “consumers rely on … Continued