Category: Telecommunication

Peak communications consumer body, ACCAN, has today expressed deep concern over reports of another outage restricting access to regular and emergency communications services to Optus customers in the Illawarra region, and is calling on the Communications Minister to introduce strong, independent oversight of Optus’ Triple Zero systems via the imposition of a new licence condition. … Continued

New national research from peak communications consumer body ACCAN has revealed that trust in Australia’s telecommunications sector continues to fall, with consumers continuing to report poor sales practices at alarmingly high levels. The findings precede last week’s Optus outage which caused more than 600 people to lose access to Triple Zero emergency services across three … Continued

Peak communications consumer body ACCAN has today identified urgent steps that must be taken in the aftermath of an Optus Triple Zero outage during which at least three people tragically died after failed attempts to contact Triple Zero (000), and around 600 emergency calls did not connect. CEO Carol Bennett said, “I express my deepest … Continued

Peak national communications consumer body ACCAN has expressed its deep sympathy following confirmation that three Australians have died after being unable to reach Triple Zero during an Optus outage. “The passing of three people is an absolute tragedy,” said ACCAN CEO, Carol Bennett. “This serves as a devastating reminder that access to emergency services is … Continued

Peak communications consumer group ACCAN welcomes the Federal Government’s response to the 2024 Regional Telecommunications Independent Review Committee (RTIRC) report, and the publication of draft legislation for the proposed Universal Outdoor Mobile Obligation (UOMO). In its response the government reaffirmed the steps it is taking to secure stronger consumer safeguards, improved mobile coverage and public … Continued

nbn® has delivered one of the most significant internet upgrades in Australia’s history, with millions of homes and businesses now able to access faster broadband speeds under the Accelerate Great program. The Accelerate Great program is accelerating the wholesale speeds available to eligible customers on the nbn network for selected speed tiers on Fibre to … Continued

Heated debate has surrounded the issue of spectrum licence value in recent months, and while the subject matter is technical, the implications for the services consumers can access and competition will be profound through to 2044. Today, communications consumer peak body, ACCAN, have published a response paper  by Professor Richard Holden to an array of … Continued

New evidence shows the communications regulator has delayed intervening in the telco industry’s self-regulatory Code process, despite in May 2023 holding concerns about progress on code revisions made by industry and signalling the need for direct regulation.  The Fair Call Coalition – an alliance of 20 consumer organisations – is calling on the ACMA to … Continued