Bupa Health Insurance Australia acknowledges the orders the Federal Court made today in response to breaches of Australian Consumer Law. The proceedings related to the incorrect assessment of certain mixed coverage and uncategorised item claims and related eligibility checks between May 2018 and August 2023.
Following the jointly proposed submissions from the ACCC and Bupa Australia, the Federal Court has approved the orders including an agreed penalty of $35 million.
We remain deeply sorry for these errors and have apologised to our affected customers for the impact this has had on them and their families and have taken actions to ensure this doesn’t occur again.
Bupa Australia has already compensated almost all our impacted customers, and as of November 5, 2025, we have paid back a total of $14.3 million.
We have accepted the Federal Court’s decision and have cooperated fully with the ACCC throughout this process.
ENDS
For more information, please contact:
Aleks Devic
Head of External Communications
Email: [email protected]
Mob: 0412 868 933
About Bupa Asia Pacific
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.
Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 7.3 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services.
Employing more than 22,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.
Over the past 17+ years we have invested more than AUD$36 million in partnerships and programs focused on improving health of communities across Australia.
