20 April 2026
Greater Western Water (GWW) is continuing its Customer Care Days program, offering free, face-to-face support sessions across the City of Yarra, Point Cook and Werribee throughout May.
The program gives customers the opportunity to speak directly with customer service staff about bills and accounts, in a supportive, in-person setting.
The sessions are delivered at convenient community locations including libraries and community centres, at different locations across GWW’s service area.
GWW General Manager for Customer Experience, Terence Alvares, said the program is about giving customers access to support in the way that works best for them.
“We know many customers value speaking with someone face to face and that some issues are best resolved in person,” Mr Alvares said.
“Our Customer Care Days allow us to listen, work through concerns together and provide practical, one-the-spot assistance – whether that’s understanding a bill, setting up a payment plan or checking eligibility for concessions.”
Customers are encouraged to register via GWW’s website to secure a session time, however you do not need an appointment to attend.
The Customer Care Days in May will be held at:
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Fitzroy North, Wednesday 6 – Bargoonga Nganjin, Fitzroy North Library from 11am – 3pm. Register
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Fitzroy North, Saturday 9 – Bargoonga Nganjin, Fitzroy North Library from 11am – 3pm. Register
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Point Cook, Monday 11 – Jamieson Way Community Centre from 9.30am – 1.30pm. Register
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Carlton North, Wednesday 13 – Carlton Library from 11am – 3pm. Register
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Melton, Wednesday 20 – Melton Library and Learning Hub from 11am – 3pm. Register
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Werribee, Thursday 21 – Wyndham Park Community Centre from 11am – 3pm. Register
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Abbotsford, Friday 29 – Collingwood Library from 11am – 3pm. Register
About us:
About Greater Western Water
Greater Western Water (GWW) is a Victorian Government water corporation. We provide water and recycled water supply, sewerage and trade waste services to our customers and communities. We operate across 3,700 square kilometres stretching from Melbourne’s central business district (CBD) and inner suburbs to Little River in the south, Myrniong in the west and Lancefield in the north.
Contact details:
0417 459 575
[email protected]
