- Australian restaurant Voice AI provider Sadie has announced a direct integration with global reservation and table management platform ResDiary, owned by Access Hospitality, part of The Access Group.
- The integration enables Sadie to handle bookings, changes, and cancellations end-to-end over the phone for venues using ResDiary, with the aim of helping restaurants capture every booking opportunity around the clock.
- Sadie data shows that up to 60% of phone calls to venues are directly tied to revenue, yet 68% of calls come in during peak service periods and 16.5% outside of staffed hours, making it difficult for staff to answer the phone consistently.
- The partnership aims to address staff shortages and tightening margins in the hospitality industry by allowing skilled restaurant staff to focus on the in-venue guest experience whilst Sadie handles incoming phone enquiries.
- The integration is now available to ResDiary venues, with full details accessible via the Sadie website at heysadie.ai.
FOR IMMEDIATE RELEASE
Sydney, Australia, SEPTEMBER 8, 2026: Australia’s leading restaurant Voice AI provider, Sadie, has today announced a direct integration with ResDiary, the global reservation and table management platform.
Owned by Access Hospitality, part of the Access Group, ResDiary is leveraged by thousands of restaurants across Australia and New Zealand, this new integration giving them access to Sadie’s premium Voice AI.
With margins in the hospitality industry tightening and the industry facing staff shortages, venues are increasingly reliant on software solutions for operational efficiencies. Sadie is Voice AI that supports complete coverage of incoming phone calls, which remains a challenge for venues reliant on staff alone.
Country Manager for Sadie, Steve Hutchinson, explains:
“Australian Hospitality is an extremely challenging landscape, with thin margins, constantly rising operating costs, and staff shortages. Sadie helps to increase marginal revenue, offering restaurants better coverage that they simply cannot get through staffing alone.
At the same time, Sadie enables more efficient deployment of skilled restaurant staff, handling phone enquiries so they can focus on providing the in-venue experience that underpins great hospitality.”
Sadie data shows that up to 60% of phone calls to venues are directly tied to revenue. However, on average, 68% of calls come in during peak service periods, and a further 16.5% of calls coming in outside of staffed hours; making it a challenge for staff to get to the phone.
The integration between Sadie and ResDiary enables Sadie to handle bookings, including changes and cancellations, end-to-end over the phone for venues leveraging ResDiary.
On the new integration, Martin Verdon-Roe, Chief Commercial Officer, Access Hospitality, F&B stated:
“The Access Group is committed to helping hospitality operators get the most from their technology, and this integration between ResDiary and Sadie is a perfect example of that vision in action.
ResDiary already powers reservations and table management for thousands of venues across the globe, and by bringing Sadie's voice AI into that ecosystem, we're giving operators a genuinely powerful way to capture every booking opportunity, around the clock.
We know that missed calls mean missed revenue, and this partnership directly addresses that challenge. Together, ResDiary and Sadie will help venues deliver a smarter, more seamless guest experience.”
The integration is now available to venues using ResDiary, with full details of the integration available through the Sadie website.
About Sadie
Sadie is a voice AI host built for Australian hospitality. Sadie answers every call, handling reservations and orders like a well-trained team member - taking, editing and cancelling bookings, processing orders, reducing no-shows with secure deposits, and integrating with major POS and reservation platforms. Sadie supports multiple languages and accents, and gives operators call transcripts, summaries and performance insights. Sadie is trusted by more than 1,500 restaurants worldwide. Learn more at heysadie.ai.
About ResDiary
ResDiary is a global online reservation and table management platform used by more than 100,000 hospitality venues worldwide, including restaurants, bars, cafés, hotels, pubs and clubs. ResDiary is owned by Access Hospitality, part of The Access Group - one of the largest UK-headquartered providers of business management software. Learn more at resdiary.com.
About The Access Group
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Its innovative cloud solutions transform how business software is used, giving every employee the freedom to do more of what’s important to them. Founded in 1991, The Access Group employs approximately 6,800 people. www.theaccessgroup.com
About Access Hospitality
Used in over 20,000 hospitality sites across the EMEA and APAC , our leading hospitality software helps operators deliver great guest experiences, improve gross profit through streamlined operations and attract, retain and engage team members.
Media contact
Kathryn Hetherington
Global Head of Marketing
Sadie AI
About us:
Sadie is a voice AI host built for Australian hospitality. Sadie answers every call, handling reservations and orders like a well-trained team member - taking, editing and cancelling bookings, processing orders, reducing no-shows with secure deposits, and integrating with major POS and reservation platforms. Sadie supports multiple languages and accents, and gives operators call transcripts, summaries and performance insights. Sadie is trusted by more than 1,500 restaurants worldwide. Learn more at heysadie.ai.
Contact details:
Kathryn Hetherington
Global Head of Marketing
Sadie AI
