ACCAN welcomes today’s announcement that the Government will invest $11.6 million to deliver free community Wi-Fi to remote First Nations communities in the Northern Territory. This announcement represents a significant investment in reliable connectivity, something that is critically needed in rural, regional and remote Australia, and comes in the wake of deeply concerning reports that … Continued
Peak consumer body ACCAN has today welcomed the announcement from the Minister for Communications, Anika Wells, and sector regulator ACMA that telcos must comply with new coverage honesty requirements from 30 June 2026. This is a significant win for Australian communications consumers. For years ACCAN has heard from frustrated customers, particularly in regional, rural and … Continued
ACCAN and the Fair Call Coalition strongly welcome the Australian Communications and Media Authority’s decision to reject the draft Telecommunications Consumer Protections (TCP) Code. For too long, consumers have been exposed to irresponsible ’sales practices’ as stipulated in the Telco Act 1997, inadequate credit assessments, unfair disconnections and misleading coverage information. Today’s decision acknowledges … Continued
Peak communications consumer body ACCAN has today warned that mis-selling among telco providers remains rife, with new polling confirming that more than one in five consumers reported feeling pressured to purchase a more expensive plan than they wanted. In addition, over 1 in 3 Australians have experienced changes to their contracts that were unexpected, such … Continued
Peak consumer body ACCAN has today strongly welcomed the announcement from the Minister for Communications, Anika Wells, of new details about a critical root-and-branch review of the Triple Zero system. This review will examine the full legislative and regulatory framework for Triple Zero, drawing on lessons from recent outages, the 3G shutdown, and device compatibility … Continued
Five years of collaboration with remote First Nations communities has helped locals secure better digital services and greater control over how they connect. Since 2021, the Mapping the Digital Gap project has been addressing the lack of data around online access and digital inclusion in remote First Nations communities, while supporting Telstra, industry and government … Continued
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Almost half of Australians are concerned that they won’t be able to reach Triple Zero when they need it most, and one in ten report they or a family member have been unable to connect to Triple Zero in the last twelve months according to new polling from peak communications consumer body, ACCAN. The findings … Continued
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Australians value affordability and reliability above all else when it comes to their NBN connections and while faster services are valued, speed mustn’t mean affordability goes by the wayside. Data from a new report by peak communications consumer body ACCAN shows that Australians believe that NBN Co should continue its fibre upgrade program, but investment … Continued
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Tokyo, Japan, March 2, 2026 – Content Guru, a leading global cloud Customer Experience (CX) technology provider, has announced the appointment of Masakatsu Yoneda, as its Japan Country Manager. Headquartered in Tokyo, Content Guru has been established in Japan for almost 10 years, during which time it has become a major CX player. Yoneda-san will … Continued
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Peak communications consumer body ACCAN has welcomed the Minister for Communications’, Anika Wells MP, announcement today of the imminent commencement of a comprehensive review of Australia’s Triple Zero (000) legislative and regulatory framework. This is a key step towards strengthening public safety and rebuilding national trust in the emergency call system. Speaking at an event … Continued
