Category: Telecommunication

Communications consumer peak body ACCAN has today welcomed the launch of the 2025 Australian Digital Inclusion Index (ADII) report. The ADII is a vital source of information on progress in digital inclusion in Australia. The report demonstrates that Australia has continued to make steady progress on digital inclusion, yet large gaps still remain. The report … Continued

A Senate inquiry into the fatal Optus outage has today underscored a deep tension within a telco that is expected to act to according to public interest and safety, while its primary responsibility is to its shareholders and its Board to whom it reports. It has also revealed a light-touch regulator who has been asleep … Continued

The members of the Fair Call Coalition, an alliance of 23 consumer organisations, is calling on the Minister for Communications, Anika Wells, to exercise her powers and direct the Australian Communications and Media Authority (ACMA) to establish industry standards addressing critical consumer protections, following the ACMA’s rejection of the Telecommunications Consumer Protections (TCP) Code. The … Continued

Australia’s peak consumer body ACCAN has welcomed the announcement by Minister for Communications Anika Wells that public outage registers will be established in the wake of successive network failures. Once implemented by sector regulator the Australian Communications and Media Authority, it will be mandatory for telcos to maintain a public outage register and update it … Continued

Australia’s peak communications consumer body ACCAN has today welcomed the decision of the telco regulator, the Australian Communications and Media Authority (ACMA), to refuse to register the draft Telecommunications Consumer Protections (TCP) Code. The ACMA has issued a formal notice to the industry lobby, the Australian Telecommunications Alliance (ATA) requiring them to “address deficiencies” in … Continued

Telcos must not pocket windfall profits through reduced spectrum licence fees, and instead commit to reinvesting funds saved in reduced fees in ways which benefit consumers, peak communications consumer body ACCAN has urged in a position paper released today. Spectrum is a finite and valuable public asset. The Australian Communications and Media Authority (ACMA) is … Continued

Peak communications consumer body ACCAN today has expressed concern about increasing financial hardship complaints (up 46%) and issues regarding poor mobile coverage (up 25%), revealed in the Telecommunications Industry Ombudsman’s 2024-25 Annual Report. ACCAN says the latest annual report from the Telecommunications Industry Ombudsman (TIO) once again highlights a pattern of behaviour by telcos that … Continued

Consumers deserve to know where and when telco outages occur, and need to see a transparent, public register of outages, says peak communications consumer body ACCAN in a new position paper published today. Australia’s current legal framework for outage reporting incorporates transparency and public accountability as essential principles. However, the way outages are communicated to … Continued

Peak communications consumer body, ACCAN, has welcomed draft legislation to establish a Triple Zero Custodian – a key recommendation of the 2024 Bean Review – but wants to see it strengthened to hold telcos to account. The establishment of a Custodian is an important step in restoring public confidence in the reliability of Australia’s emergency … Continued

TORONTO, Sept. 29, 2025 (GLOBE NEWSWIRE) — Roadpost Inc. firmly rejects the assertions made in the ASX announcements issued by Beam Communications Holdings Ltd. on September 23, 2025, concerning ZOLEO Inc. It is Roadpost’s position that Beam’s purported tender of its ZOLEO shares to Roadpost is invalid and ineffective. In Roadpost’s view, Beam has failed … Continued